Susan Mills Case Summary
Susan Mills is the supervisor of nurses in the pediatrics section of a 700-bed hospital in a metropolitan area. She has been in this position for six months, having moved from a similar position in a much smaller rural hospital.
The first problem is task performance. Susan can’t get the nurses to perform tasks that need to be done. She asked a nurse to help her clean up the nurses’ station and the nurse responded, that’s the janitor’s job.
The second problem is that the nurses don’t have that much responsibility. Susan said that the responsibilities seem to fall in her. The duties of the nurses don’t vary. The responsibilities include: make sure medicines are taken on schedule, perform periodic checks on patients, and provide general assistance
The first problem is task performance. Susan can’t get the nurses to perform tasks that need to be done. She asked a nurse to help her clean up the nurses’ station and the nurse responded, that’s the janitor’s job.
The second problem is that the nurses don’t have that much responsibility. Susan said that the responsibilities seem to fall in her. The duties of the nurses don’t vary. The responsibilities include: make sure medicines are taken on schedule, perform periodic checks on patients, and provide general assistance