Student Satisfaction in Pakistani Universities
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Asian Social Science
Vol. 7, No. 7; July 2011
A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan
Muhammad Nauman Abbasi Lecturer, Institute of Management Sciences Bahauddin Zakariya University, Multan, Pakistan E-mail: abbasimna@bzu.edu.pk Ali Malik Senior Lecturer, Department of Accounting, Finance & Economic University of Hertfordshire Business School, United Kingdom E-mail: m.a.1.malik@herts.ac.uk Imran Sharif Chaudhry (Corresponding author) Associate professor, Department of Economics Bahauddin Zakariya University, Multan, Pakistan E-mail: imranchaudhry@bzu.edu.pk Muhammad Imdadullah Department of Statistics Bahauddin Zakariya University, Multan, Pakistan Received: October 19, 2010 Abstract This study measures the level of student satisfaction with current services offered by Pakistani universities. The exploration and comparison of possible differences in terms of level of satisfaction across gender and various programs/disciplines formulate key objectives. General survey guided by well structured questionnaire through connivance sampling has been administered across a valuable sample of 401 students. Bahauddin Zakariya University (BZU) has been selected as sample case and data was collected from eighteen different disciplines and/or programs. Ten major constructs i.e. teaching, administrative/management support, transportation, library, computer labs & general labs, accommodation, medical; sports, prayer/religious facilities, and class room facilities were used. Mean analysis reflect student dissatisfied with many core services & facilities like teaching, administrative support, library, labs, accommodation, medical, and sports, while satisfaction has been reported only in three augmented areas like transportation, class room and prayer facilities. Quite interestingly, no significant differences of opinion have been recorded among male or female respondents. Overall,
Asian Social Science
Vol. 7, No. 7; July 2011
A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University, Pakistan
Muhammad Nauman Abbasi Lecturer, Institute of Management Sciences Bahauddin Zakariya University, Multan, Pakistan E-mail: abbasimna@bzu.edu.pk Ali Malik Senior Lecturer, Department of Accounting, Finance & Economic University of Hertfordshire Business School, United Kingdom E-mail: m.a.1.malik@herts.ac.uk Imran Sharif Chaudhry (Corresponding author) Associate professor, Department of Economics Bahauddin Zakariya University, Multan, Pakistan E-mail: imranchaudhry@bzu.edu.pk Muhammad Imdadullah Department of Statistics Bahauddin Zakariya University, Multan, Pakistan Received: October 19, 2010 Abstract This study measures the level of student satisfaction with current services offered by Pakistani universities. The exploration and comparison of possible differences in terms of level of satisfaction across gender and various programs/disciplines formulate key objectives. General survey guided by well structured questionnaire through connivance sampling has been administered across a valuable sample of 401 students. Bahauddin Zakariya University (BZU) has been selected as sample case and data was collected from eighteen different disciplines and/or programs. Ten major constructs i.e. teaching, administrative/management support, transportation, library, computer labs & general labs, accommodation, medical; sports, prayer/religious facilities, and class room facilities were used. Mean analysis reflect student dissatisfied with many core services & facilities like teaching, administrative support, library, labs, accommodation, medical, and sports, while satisfaction has been reported only in three augmented areas like transportation, class room and prayer facilities. Quite interestingly, no significant differences of opinion have been recorded among male or female respondents. Overall,