Stress Management
TITLE
ABSTRACT
INTRODUCTION
OBJECTIVE
METHODOLOGY
DATA ANLYSIS
FINDINGS
CONCLUSION
TITLE:
Stress Management Analysis of Some Aspects Related with Women Position in BPO
Abstract
In this paper, it is attempted to analyze the effect of stress in women working at call centres at Indore and problems faced by them. The attempts are also made to understand the various ways in which they try to eliminate stress from their life. The study is mainly at exploratory level and it throws light on issues such as age, education, motivation, commitment and decision making power and health of those at call centre. It is very essential to manage workplace stress because it affects not only the individual and the organization, but also the society at large. This paper discusses the various reasons for stress and attempts to suggest various approaches to manage it for the betterment of the individual and the organization.
Introduction
Digital technology has revolutionized the world as never before. Rapid transformation has taken place in the global scenario. The present era is witnessing a rapid change from an industrial to a knowledge-based global economy. In this era of knowledge, 'Call Centres' serve an integrated factor of communication. The contribution of BPO-Call Centre is significant in terms of income and earnings, growth and employment generation. The Call Centre work force has come to occupy an important role in the Indian economy.
A Call Centre has a very pleasant working environment. It is open round the clock as calls keep coming from different parts of the world. Most Call Centers offer customer-related marketing services. There are mainly two types of calls - 'Inbound Calls' and 'Outbound Calls'. Inbound calling is for customer support, where the customer calls to seek answers for his queries. Outbound calling is related to tele-sales, where operators
ABSTRACT
INTRODUCTION
OBJECTIVE
METHODOLOGY
DATA ANLYSIS
FINDINGS
CONCLUSION
TITLE:
Stress Management Analysis of Some Aspects Related with Women Position in BPO
Abstract
In this paper, it is attempted to analyze the effect of stress in women working at call centres at Indore and problems faced by them. The attempts are also made to understand the various ways in which they try to eliminate stress from their life. The study is mainly at exploratory level and it throws light on issues such as age, education, motivation, commitment and decision making power and health of those at call centre. It is very essential to manage workplace stress because it affects not only the individual and the organization, but also the society at large. This paper discusses the various reasons for stress and attempts to suggest various approaches to manage it for the betterment of the individual and the organization.
Introduction
Digital technology has revolutionized the world as never before. Rapid transformation has taken place in the global scenario. The present era is witnessing a rapid change from an industrial to a knowledge-based global economy. In this era of knowledge, 'Call Centres' serve an integrated factor of communication. The contribution of BPO-Call Centre is significant in terms of income and earnings, growth and employment generation. The Call Centre work force has come to occupy an important role in the Indian economy.
A Call Centre has a very pleasant working environment. It is open round the clock as calls keep coming from different parts of the world. Most Call Centers offer customer-related marketing services. There are mainly two types of calls - 'Inbound Calls' and 'Outbound Calls'. Inbound calling is for customer support, where the customer calls to seek answers for his queries. Outbound calling is related to tele-sales, where operators