FALSE
2. Effectiveness means doing the right things to create the most value for the company.
TRUE
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.
TRUE
4. A worker can be efficient without being effective.
TRUE
5. Trying to maximize effectiveness and efficiency at the same time can create conflict.
TRUE
6. Maximizing both effectiveness and efficiency at the same time always creates the most value for the organization.
FALSE
7. A transformation process uses resources to convert inputs into some desired output.
TRUE
8. Strategic operations and supply management issues tend to be primarily directed at planning how to efficiently schedule material and labor.
FALSE
9. A business education is complete with an understanding of modern approaches to managing operations.
FALSE
10. A traveler is an input to an airline 's transformation system.
TRUE
11. A visit to a hair salon produces a tangible result—a new appearance for the customer. Hence, the output of hair salons is a manufactured good, not a service.
TRUE
12. Core goods are those tangible products that include a significant service component.
TRUE
13. Core services are those products that integrate tangible goods into the service.
TRUE
14. One of the precursors of operations management was the development of principles of scientific management which happened during the 1930 's.
FALSE
15. Development of economic lot sizing models, including the EOQ model, occurred during the 1930 's.
FALSE
16. In the late 1950 's scholars began to deal specifically with operations management rather than with industrial engineering and operations research.
TRUE
17. Widespread use of computers in