Preview

Starbucks: Organizational Culture

Good Essays
Open Document
Open Document
1041 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Starbucks: Organizational Culture
Starbucks:
Organizational Culture When people think of the most popular coffee house in the country and world, they immediately think of Starbucks. That's because it's true, but what most people don't know is that Starbucks is also ranked #1 on the Most Admired Food Services Companies to work for (America's most admired companies 2007, 2007), and # 16 Best Companies to work for (Best companies to work for 2007, 2007). It also ranked # 2 Most Admired Companies to work for over all, # 6 for Best People management, # 7 for Best Social responsibility, and # 10 for Best Innovation (America's most admired companies 2007, 2007). These are incredible numbers, which is why I choose Starbuck's as the most culturally appealing company that I would like to work for. After researching this company I've realized that I truly would love to work for it. I find its cultural values very appealing and feel that they are exactly what interest me when working for a company. First of all, Starbucks is very a committed company, whether it is toward its products, its customers, or its employees. Starbucks is willing to go out on a limb to please its customers and prides itself in its creativity and originality. The founders of Starbucks also began a tradition of teamwork, maintaining a fun work environment, and offering its customers quick and enjoyable service. Starbuck has also worked hard to increase employee performance and retention by offering comprehensive benefits, offering enticing incentives, and inspiring enthusiasm. Starbuck believes that in order to create happy customers it must hire the right people. "This meant having store employees who were knowledgeable about the company's products, who paid attention to detail, who eagerly communicated the company's passion for Starbucks: A Leading 3 coffee, and who had the skills and personality to deliver consistently pleasing customer service" (Gamble. & Thompson, n.d., Starbucks corporation, ¶ 15). By reading

You May Also Find These Documents Helpful

  • Better Essays

    Starbucks celebrates 40 years with 17,000 stores in more than 50 countries (Goals & Progress, 2010). Starbucks thrive on their values as a company to improve the lives of people who grow their coffee, neighborhoods where the company does business, and they care for the environment (Goals & Progress, 2010). Starbucks strives to incorporate good business practices and ethics across the globe not only for the enhancement of the company but also for the enhancement of the stakeholders and the communities the company impacts. Starbuck’s mission statement is “to inspire and nurture the human spirit. As said by Howard Schultz, Chairman, President and Chief Executive Officer, in the 2010 Starbucks Global Responsibility Report; “one person, one cup and one neighborhood at a time.”…

    • 1633 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    Starbuck's Strategy

    • 1931 Words
    • 8 Pages

    Ostdick, J. (2012). Rekindling the heart and soul of Starbucks. Success. Retrieved July 14, 2013…

    • 1931 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Starbuck's Swot Analysis

    • 1549 Words
    • 7 Pages

    Starbucks Corporation, founded in 1971, is a retailer of specialty coffee. Starbucks retails a variety of drip brewed coffee, espresso-based hot drinks, other hot and cold beverages, complementary food items, coffee-related accessories and equipment, teas, ice cream, and items such as mugs, coffee beans, and music and other non-food products through retail stores in approximately 39 countries worldwide. The company operates primarily in the US. It is headquartered in Seattle, Washington and employs about 150,000 people. Starbucks mission is “To inspire and nurture the human spirit— one person, one cup, and one neighborhood at a time” (www.Starbucks.com). Top management believes in involvement in the activities of the corporation and employees enjoy unsurpassed benefits in the industry. Schultz strongly believes that Employee satisfaction is directly related to customer satisfaction.…

    • 1549 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Starbucks Case Analysis

    • 1308 Words
    • 6 Pages

    Starbucks recognizes its employees for much of its success. This is due mostly to maintenance of a great and proven work environment for all employees. The company does not have a formal organizational chart; sot employees are permitted by management to make decisions without a management referral. Moreover, management trust and stands behind the decision of the employees and it is this that allows for employees to thinks for themselves as a part of the business, so as to make them feel as a true asset and not as just another employee.…

    • 1308 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Starbucks Case Analys

    • 390 Words
    • 2 Pages

    Starbucks think they are not in the fast-food business. Starbucks successfully changed the public opinion of coffee products from a commodity to a luxury good, and spread an elegant charm café culture and a unique Starbuck’s experience. Its target customers are white collar who have good education background and good income. These people love Starbuck’s coffer culture and also can accept its price.…

    • 390 Words
    • 2 Pages
    Good Essays
  • Good Essays

    In order to be successful in the globally competitive market, it is crucial that companies are aware of the important role organizational strategy plays in a businesses’ operations. Starbucks achieved worldwide success by implementing organizational strategies that are aligned with their organizational goals and mission.…

    • 4989 Words
    • 18 Pages
    Good Essays
  • Good Essays

    Starbucks Culture

    • 989 Words
    • 4 Pages

    It is not so often that a coffee house gets to tell so much about culture. Think about a Russian coffee house that can tell foreigners about our lifestyle and our character, about things that are important to us in business and in personal relations, in gastronomical tastes and political affairs… I would not dare to name one. Yet when I think of American culture, I marvel at how interestingly it is reflected in Starbucks, the most famous and the largest coffee and coffee house chain in the world.…

    • 989 Words
    • 4 Pages
    Good Essays
  • Better Essays

    The company Starbucks has successfully infused a positive organizational culture by utilizing effective communication techniques with its employees and stakeholders. Since 1998, Starbucks has been named to Fortunes “Best 100 Companies to Work For “list. ("100 best companies," 2012) Starbucks list their employees as partners on its website. This type of formal communication not only makes the employees feel respected and value, but it empowers them. This sense of affirmation motivates the employee to come to work and provide the best service to their customers. The employee feels they have some buy in with the company and that minute hint of ownership will invoke a sense of pride and accountability. Through one statement Starbuck ingeniously established a strong sense of positive organizational culture with all of its current and new employees.…

    • 1026 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Starbucks strives to obtain brand recognition worldwide through high quality products and services. The strong focus that is put on the customer at Starbucks is apparent from the atmosphere and the staff that the company employs. The staff is well taken care of as far as compensation and benefits. To be environmentally friendly Starbucks gives to numerous philanthropic efforts. In addition to giving they have also established their own charities throughout the years. The company offers industry leading health benefits that begin after initial ninety days that include medical, dental, and vision. Full-time and part-time employees are also eligible for stock option grants through Bean Stock, which is the company’s wide stock option plan. To achieve profitability and keep up with the costs of employee benefits, Starbucks has expanded at an astounding rate domestically and around the world. The company currently operates in all 50 states in the United States as well as the District of Columbia, and worldwide in 43 countries. The future success of Starbucks is heavily dependent on global success in emerging…

    • 4297 Words
    • 18 Pages
    Powerful Essays
  • Satisfactory Essays

    Starbucks Corporation has more than 10000 shops and coffee kiosks around the world and is leading “roaster, retailer and marketer of specialty coffee in the world”. Its biggest competitors are Caribou Coffee Company, Diedrich Coffee, Dunkin’ Brands and Peet’s Coffee & Tea. In Poland there are Coffee Heaven and Tchibo. There is a chairman statement which is close to me philosophy: “hire people smarter then you are and get out of their way” . It tells me a lot about his management style and his business approach.…

    • 654 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Why Starbucks? There are many reason why Starbucks fit for me . One it is the way the Starbucks run their business. It is the idea that customer experience should be unified and prioritize as the core of the business that I whole heartedly agree with . From the humble beginning of 1971 to the blitzkrieg expansion across the globe of recent day , Starbucks demonstrated clear and steady vision of its growth and future . I find that to be very lacking as of today’s business as the world economy rest on the brink of uncertainty. Though the economic downfall of 2008 did a number on them, it is clear that they’re weathering it through and will regain momentum once the world’s economy pick itself up .…

    • 356 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Starbucks Culture

    • 9961 Words
    • 40 Pages

    Starbucks Coffee Company has been committed to ethically sourcing and roasting the highest quality Arabica coffee in the world since 1971. Today, with stores around the globe, Starbucks has already developed for 12 years in China. Currently, Starbucks sells coffee through around more than 500 outlets in Chinese big cities. In the process of expending, Starbucks culture must be a critical issue of Starbucks to be a successful coffee brand in China. Positive effects of Starbucks Culture could be proved by their achievement of rapid expanding and high profits in Chinese market.…

    • 9961 Words
    • 40 Pages
    Powerful Essays
  • Powerful Essays

    Starbucks want its servicescape to be the “Third Place” between work and home, providing unmatched store experience. Besides aiming to offer perfect coffee products, Starbucks emphasises on human connection in its service. Staffs of Starbucks are expected to be fully engaged with its customers to connect, laugh and uplift its customers’ days. It aims to make an impact on its consumers’ lives. Starbucks also targets to create a sense of belonging, turning Starbucks stores as a haven and as an enjoyable meeting place.…

    • 3090 Words
    • 13 Pages
    Powerful Essays
  • Satisfactory Essays

    Starbucks Hrm

    • 452 Words
    • 2 Pages

    A lot of the existing companies ask their employees to express emotions to conform the customers expectations. Sometimes they act those emotions because they don't feel them. This can be very stressful for the employees. Starbucks realized early on that motivated and committed employees were the key to the success of a retail business. Therefore the company took great care in selecting the right kind of people and made an effort to retain them. The company's human resource policies reflected its commitment to its employees. Starbucks determined what the customers expected and the HRM department tried to recruit the most suitable employees for the job using employee-friendly policies and a supportive work culture. Especially for part-time workers they has a benefits program. This is something that not many companies offered. This resulted in a very high productivity and because of this they had a relatively low employee turnover.…

    • 452 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Starbucks is known as a respectable employer and a business that values the workforce. They were even mentioned in the ‘Fortune Top 100 companies to work for’ in 2005.…

    • 776 Words
    • 4 Pages
    Good Essays