STAFF CONSISTENCY AND RELIABILITY
Staff consistency and reliability in customer service.
Introduction
• This presentation is about how staff consistency and reliability in customer service contributes to ensuring that an organisation has satisfied customers.
•
I am an assistant working in the human resources department of a private company and my HR manager has designed a practical training course to be delivered inhouse. I have to create a set of presentation slides with added notes, describing how staff consistency and reliability customer service contribute to ensuring that an organisation has satisfied customers.
What is consistency?
Consistency is offering the same standard over and over again.
Private customers (external)
•
Are satisfied………
•
through staff attention (the customers should feel that the staff has his or hers mind and attention on the customer not elsewhere) through sympathetic staff because problems solved. by solving the customers problems the customer would like it and might come back) because confident of help because information is good because legal rights covered because can always return goods because gets value for money because business is a “friend”
•
•
•
•
•
•
•
•
Customers are satisfied when hey meet the service they expect. all organisations want to delight their customers by exceeding their expectations. Customers
• Businesses having an excellent customer service makes the customers happy once met with their expectations they will likely come back and rely on your business
Business customers. (external) are satisfied :
•
because contacts are available
•
through reliable assistance
•
with product knowledge
•
with technical help
•
with good ongoing relationship
•
with contribution to own activities
•
because own customers are satisfied
In general, reliability is the ability of a person or to perform and maintain its functions in routine circumstances.
Introduction
• This presentation is about how staff consistency and reliability in customer service contributes to ensuring that an organisation has satisfied customers.
•
I am an assistant working in the human resources department of a private company and my HR manager has designed a practical training course to be delivered inhouse. I have to create a set of presentation slides with added notes, describing how staff consistency and reliability customer service contribute to ensuring that an organisation has satisfied customers.
What is consistency?
Consistency is offering the same standard over and over again.
Private customers (external)
•
Are satisfied………
•
through staff attention (the customers should feel that the staff has his or hers mind and attention on the customer not elsewhere) through sympathetic staff because problems solved. by solving the customers problems the customer would like it and might come back) because confident of help because information is good because legal rights covered because can always return goods because gets value for money because business is a “friend”
•
•
•
•
•
•
•
•
Customers are satisfied when hey meet the service they expect. all organisations want to delight their customers by exceeding their expectations. Customers
• Businesses having an excellent customer service makes the customers happy once met with their expectations they will likely come back and rely on your business
Business customers. (external) are satisfied :
•
because contacts are available
•
through reliable assistance
•
with product knowledge
•
with technical help
•
with good ongoing relationship
•
with contribution to own activities
•
because own customers are satisfied
In general, reliability is the ability of a person or to perform and maintain its functions in routine circumstances.