SQSM OM Starbucks
Student Assignment Covering Form
Course/Unit Information
Course
MBA-On line
Unit No.
Unit 11
Unit Name
Strategic Quality and Systems Management
Unit code
H/602/2327
Batch
E11-E41-SQSM1406
Instructor Information
Name
Dr. Indranil Bose
Phone
+971 55 9860258
Skype
Email indranil@mywestford.com,indranil@westford.org.uk Assignment Information
Full/ Part Assignment
Part Assignment
Date Assignment Issued
9-06-2014
Date Assignment Due
Task-1: 24-06-2014
Student Information (To be filled by the student prior submitting the assignment)
Name
Westford Student ID
Edexcel Student ID
Email
Date of Submission
Student Declaration
I, _________________ (Name) hereby confirm that this assignment is my own work and not copied or plagiarized. It has not previously been submitted as part of any assessment for this qualification. All the sources, from which information has been obtained for this assignment, have been referenced as per Harvard Referencing format. I further confirm that I have read and understood the Westford School of Management rules and regulations about plagiarism and copying and agree to be bound by them.
Students Signature : _____________________(signed)
Student Name :
Date :
Contents
1 Introduction 4
1.1 Company Introduction & Objectives 4
2 Importance of Operations Management 4
3 Operation Management Processes and their Implementation in Starbucks 4
3.1 Organizing 4
3.2 Staffing 4
3.3 Leadership & Direction 5
3.4 Motivation 5
3.5 Resource Allocation 5
4 Quality Management Initiatives 5
5 Success of Quality Management Processes 6
6 Conclusion 6
7 Bibliography 6
1 Introduction
The aim of this paper is to review operational management of the Starbucks along with its effectiveness of management in order to achieve the desired objective of the organization.
1.1 Company Introduction & Objectives
Starbucks Coffee Company which was previously known Pike Place market, was founded back in
Course/Unit Information
Course
MBA-On line
Unit No.
Unit 11
Unit Name
Strategic Quality and Systems Management
Unit code
H/602/2327
Batch
E11-E41-SQSM1406
Instructor Information
Name
Dr. Indranil Bose
Phone
+971 55 9860258
Skype
Email indranil@mywestford.com,indranil@westford.org.uk Assignment Information
Full/ Part Assignment
Part Assignment
Date Assignment Issued
9-06-2014
Date Assignment Due
Task-1: 24-06-2014
Student Information (To be filled by the student prior submitting the assignment)
Name
Westford Student ID
Edexcel Student ID
Date of Submission
Student Declaration
I, _________________ (Name) hereby confirm that this assignment is my own work and not copied or plagiarized. It has not previously been submitted as part of any assessment for this qualification. All the sources, from which information has been obtained for this assignment, have been referenced as per Harvard Referencing format. I further confirm that I have read and understood the Westford School of Management rules and regulations about plagiarism and copying and agree to be bound by them.
Students Signature : _____________________(signed)
Student Name :
Date :
Contents
1 Introduction 4
1.1 Company Introduction & Objectives 4
2 Importance of Operations Management 4
3 Operation Management Processes and their Implementation in Starbucks 4
3.1 Organizing 4
3.2 Staffing 4
3.3 Leadership & Direction 5
3.4 Motivation 5
3.5 Resource Allocation 5
4 Quality Management Initiatives 5
5 Success of Quality Management Processes 6
6 Conclusion 6
7 Bibliography 6
1 Introduction
The aim of this paper is to review operational management of the Starbucks along with its effectiveness of management in order to achieve the desired objective of the organization.
1.1 Company Introduction & Objectives
Starbucks Coffee Company which was previously known Pike Place market, was founded back in
Bibliography: Burrow, et al. (2007): Business Principles and Management. South Western Educational Publishing Fortune (2013): 100 Best Companies to Work For. Available at: http://archive.fortune.com/magazines/fortune/best-companies/2013/snapshots/94.html Fast Food Forum (2014): McDonald’s Full Menu UK. Available at: http://fastfoodforum.co.uk/mc-donalds/mcdonalds-full-menu-uk/ Handford (2014): Prices London Coffee Shop Chains, 2014. Available at: http://www.londontoolkit.com/blog/eats/coffee-shop-chains-in-london/ Keynote (2012): Coffee & Sandwich Shops: Market Assessment 2012 Available at: http://www.keynote.co.uk.ezp1.bath.ac.uk/market-intelligence/view/product/10512/coffee-%26-sandwich-shops?highlight=coffee+%26+sandwich&utm_source=kn.r Paryani (2011): Product Quality, Service Reliability & Management of Operations at Starbucks. International Journal of Engineering Science & Technology, Vol. 3, No 7, 2011 Starbucks (2014): Working at Starbucks. Available at: http://www.starbucks.co.uk/careers/working-at-starbucks Starbucks News (2014): Starbucks and Howard Schultz Recognized for Leadership. Available at: http://news.starbucks.com/news/starbucks-and-howard-schultz-recognized-for-leadership http://www.starbucks.co.uk/about-us/company-information