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Social Work Case Study Of Andy's Strengths

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Social Work Case Study Of Andy's Strengths
Strengths:

Andy greets the client politely and does a good job relating to the client and building rapport.

He does a good job of providing the client insight on the payoff process and confirming our payment sent to the bank.

He also offers insight regarding the client's previous loan's escrow account and suggests reaching out to the previous lender to inquire.

Prior to ending the call, he is sure to inquire if there are any further
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