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Social Media Tools in E-Commerce

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Social Media Tools in E-Commerce
Social Media Tools in E-Commerce

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As with any organization the key to success are many. It’s a matter of determining which keys fit the door of success and focus of the organization. Technology is continuously expanding therefore producing more advanced tools to better organize, communicate effectively and provide efficiently the highest quality of work output by employees. Taking on the task of assisting with the launch of a new e-commerce unit, it is important to recognize that are going to be the determining factor so success. Organizations conduct transaction on a global scale, and they must adapt to the advances in technology to compete and succeed. E-commerce will provide a platform to promote growth and development for organization worldwide. Organization use E-commerce to sell goods or services and arrange cross continental transactions. Organizations no longer sell products locally but currently their clients or customers reside in different areas of the world. Social media tools will allow the E-Commerce organization to disrupted messages to their clients and consumers regardless of where the location is. Social media tools are commonly used and most people spend several hours communicating with friends and family. The use of Social media tools will allow consumers to receive advertisements or messages frequently.

Social media tools such as Face book are used constantly and, organization can distribute message to thousands of consumers by posting information on the company’s’ page. Organization can provide discounts and sales information to consumers via Face book and communicate new products. Special offers and new locations could be communicated in real time to the consumers. Clients and customers could also respond to the messages and receive instant answers that will enhance the business relationship with the consumers. Social media will only improve customers service because of the real time responds of the customer’s needs.



References: BK Medical Services 2011, Health Insurance Portability and Accountability Act http://www.bkhomemedical.com/hippa.asp http://www.suite101.com/content/business-plan-financials-a51399 Roebuck, D.B (2006). Improving business communication skills 4th e.d. Upper Saddle River N J: Pearson Prentice Hall. Turban, E., King, D., McKay, J., Marshall, P., Lee, J., & Viehland, D. (2008). Electronic commerce 2008: A managerial perspective (5th) ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

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