Shc 31
Assessment task SHC 31 promote communication in health and social care or children's and young peoples settings
-An identification of the different reasons why people communicate
Making relationships
People communicate to make new relationships. In children and young people’s care settings, these relationships may be with parents, carers, children or colleagues. Positive verbal and non- verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression in a relationship.
Developing relationships
Early years practitioners develop relationships with children and young people, their parents or carers and colleagues by maintaining a friendly and supportive approach, and by being interested in what other people are doing and feeling. This enables service users to feel comfortable and secure, and that they can trust and rely on professionals.
Obtaining and sharing information
Early years practitioners may need to obtain and share information about children and young people with colleagues and other professionals to ensure the team is fully informed. A practitioner may also need to communicate with a child, young person or family member about the care and support they receive, or about the kinds of services and facilities that are available in a care setting. expressing thoughts and ideas
An early years practitioner may need to share their thoughts about care issues or about aspects of practice with colleagues. Effective communication skills are also needed to encourage children and young people to talk about what they have learnt, say what they think or to express themselves imaginatively.
Giving and receiving support
Children and young people often seek reassurance from practitioners as a way of developing their self-confidence. In response, practitioners use praise and touch, and give time and attention as a way of rewarding a child or young person’s efforts and
-An identification of the different reasons why people communicate
Making relationships
People communicate to make new relationships. In children and young people’s care settings, these relationships may be with parents, carers, children or colleagues. Positive verbal and non- verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression in a relationship.
Developing relationships
Early years practitioners develop relationships with children and young people, their parents or carers and colleagues by maintaining a friendly and supportive approach, and by being interested in what other people are doing and feeling. This enables service users to feel comfortable and secure, and that they can trust and rely on professionals.
Obtaining and sharing information
Early years practitioners may need to obtain and share information about children and young people with colleagues and other professionals to ensure the team is fully informed. A practitioner may also need to communicate with a child, young person or family member about the care and support they receive, or about the kinds of services and facilities that are available in a care setting. expressing thoughts and ideas
An early years practitioner may need to share their thoughts about care issues or about aspects of practice with colleagues. Effective communication skills are also needed to encourage children and young people to talk about what they have learnt, say what they think or to express themselves imaginatively.
Giving and receiving support
Children and young people often seek reassurance from practitioners as a way of developing their self-confidence. In response, practitioners use praise and touch, and give time and attention as a way of rewarding a child or young person’s efforts and