Sbi's Offers vs Customer's Expectation
SURVEY ON SBI PRODUCTS VS CUSTOMER EXPECTATION
QUESTIONNAIRE 1
NAME:.....................................................................................................
GENDER : MALE( ) FEMALE( )
AGE: 18 - 40( ) 41 - 60( ) 61 and above ( )
CONTACT NO/EMAIL ID :.........................................................................
(Please put a tick mark against your choice)
1.Which is your preferred bank? * SBI * ICICI Bank * HDFC Bank * UCO Bank * Other Bank , Specify(.................................)
2.Do you have an account with SBI? * Yes * No
3.Are you aware of products offered by SBI? * Yes * No
4.What are the deposit schemes you deal with SBI?(you can opt for multiple options) * Saving A/C * Current A/C * Fixed Deposit A/C * Term Deposit * Other,Specify( )
5.Do you have a loan account with SBI?(If NO,then go to Q.8) * Yes * No
6.What type of loan you have you availed with SBI?( you can opt for multiple options) * Home Loan * Car Loan * Personal Loan * Education Loan * Gold Loan * Other,Specify( )
7.Which features attracted you to avail the loan from SBI?(you can opt for multiple options) * Less paperwork * Attractive interest rates * Transparency * Simple and fast processing * Loan repayment period * Pre-payment facility/Penalty * Any other feature , specify (...............................)
8. Do you use any SBI cards? * Yes * No
9.Which of the following Cards you use?(you can opt for multiple choices) * ATM-cum-Debit Card * Credit Card * Virtual Card * Business Debit Card * Other,Specify(...................................)
10.How do you come to know about SBI products? * Newspaper * Television * Bank Website * Other , Specify(..................................)
11.Are you
QUESTIONNAIRE 1
NAME:.....................................................................................................
GENDER : MALE( ) FEMALE( )
AGE: 18 - 40( ) 41 - 60( ) 61 and above ( )
CONTACT NO/EMAIL ID :.........................................................................
(Please put a tick mark against your choice)
1.Which is your preferred bank? * SBI * ICICI Bank * HDFC Bank * UCO Bank * Other Bank , Specify(.................................)
2.Do you have an account with SBI? * Yes * No
3.Are you aware of products offered by SBI? * Yes * No
4.What are the deposit schemes you deal with SBI?(you can opt for multiple options) * Saving A/C * Current A/C * Fixed Deposit A/C * Term Deposit * Other,Specify( )
5.Do you have a loan account with SBI?(If NO,then go to Q.8) * Yes * No
6.What type of loan you have you availed with SBI?( you can opt for multiple options) * Home Loan * Car Loan * Personal Loan * Education Loan * Gold Loan * Other,Specify( )
7.Which features attracted you to avail the loan from SBI?(you can opt for multiple options) * Less paperwork * Attractive interest rates * Transparency * Simple and fast processing * Loan repayment period * Pre-payment facility/Penalty * Any other feature , specify (...............................)
8. Do you use any SBI cards? * Yes * No
9.Which of the following Cards you use?(you can opt for multiple choices) * ATM-cum-Debit Card * Credit Card * Virtual Card * Business Debit Card * Other,Specify(...................................)
10.How do you come to know about SBI products? * Newspaper * Television * Bank Website * Other , Specify(..................................)
11.Are you