Preview

Root Cause Analysis and Greg James

Satisfactory Essays
Open Document
Open Document
330 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Root Cause Analysis and Greg James
Summary
Tuesday, January 15, 2013

Blog Archive

▼ 2013 (2)
► February (1)

Managing People in Organizations

▼ January (1)

Case - Managing A Global Team: Greg James at Sun Microsystems, Inc. (A)

Managing People in Organizations
Case - Managing ...

Case is available here - http://www.scribd.com/doc/37095326/Managing-a-Global-Team-SunMicrosystems
About Me

Analysis:
Raring Roadster

People Involved

View my complete profile

Greg James - A fast growing manager at IBM who faces a sudden series of issues in his team, which spans 3 countries - India, UAE and France, in addition to the team in the US.
Rahul Ashok - An IIT grad, who has worked in US before. He is a very good engineer and a promising manager.
Ahmed Nazar - An engineer from the UAE office. Had issues working with Rahul.
Devilal Jamal Pam Lawry - VP and treated Greg as her protege.
IBM's Working Environment

Problem:
HS Holding's server went down and for the second time Sun didn't respond as per SLA. They are now threatening a law suit and Greg has to fix the problem immediately.
Upon root cause analysis, he finds out that his team has several interpersonal issues and a lot of dis-harmony. Some examples are
1. Time Zone clashes for working in multiple teams was an issue.
2. Compensation Mismatch
3. Vacation and work load distribution during vacation
4. Perceived neglect on the part of Greg
5. Alleged favoritism on the part of Greg
6. Personal clashes between members on the basis of ethnicity.
Solution:
Options being considered by Greg are
1. More facetime with each team.
2. Reduce facetime and emphasize that was the style suited for global teams.
Class Discussion:
Despite the obvious problems in the case, class discussion was pretty fruitful. A role playing exercise was followed and some not so obvious problems came to fore.

Posted by Raring Roadster at 3:31 AM

No comments:

Labels: MPO
Location: San Lorenzo, Makati City, Philippines

Newer
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Erik Peterson at Biometra: Case Analysis

    • 816 Words
    • 4 Pages

    Erik Peterson at Biometra: Case Analysis

    3) Strained dynamics between him and his team, as well as issues between team members.…

    • 816 Words
    • 4 Pages
    Satisfactory Essays
    Read More
  • Better Essays

    D1 Root Cause Analysis
    • 1688 Words
    • 7 Pages

    D1 Root Cause Analysis

    Root cause analysis (RCA) is one of the organized techniques that can be used as an analyzer in any events of adverse events. In health care settings the best method to track down an adverse event and find out the root cause of the problem, would increase the overall patient well-being outcome. The best approach to an adverse event would be to set up questions systematically from the point of start till the end of the given service in order to detect the safety risk factors.…

    • 1688 Words
    • 7 Pages
    Better Essays
    Read More
  • Better Essays

    Mhm/522 Root Cause Analysis
    • 1323 Words
    • 6 Pages

    Mhm/522 Root Cause Analysis

    Potential solutions should be identified for as many causes on the map as possible. Once the potential solutions have been identified, the next step is to identify the solutions that will best reduce the risk for the organization involved. These solutions become action items. Following are some action items that have been put into place by various organizations in order to reduce the risk of medication errors (IMNAP, 2000).…

    • 1323 Words
    • 6 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    One Paper
    • 396 Words
    • 2 Pages

    One Paper

    While developing the teams, the management group finds that there is currently some internal conflict among two of the employees chosen for this project. David Nguyen has spoken to his current manager twice regarding his feelings that James Deal is intentionally creating problems on the production line, which is causing David to miss his quality checks. James insists that he has no idea what David is referring to and does not understand why David is trying to cause problem. James now goes to his own superintendent because he feels David is spreading rumors that he is looking for other work. David advises his own manager that he is not sure why James thinks this because he has never said anything like that.…

    • 396 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Case Study
    • 1863 Words
    • 8 Pages

    Case Study

    Synopsis: Doug Aiken took over Tech Depot and replaced the symbolic leader who founded the company, when Aiken took charge he immediately introduced a new management plan, measuring everything from sales of products to employees. He saw himself as the omnipotent leader (mgt p39) Sales dropped after two years and everything Aiken was working for diminished. He did not gets the results that were expected by the company. Many of the staff expressed dissatisfaction with their jobs The board decided they were in need of a new CEO, so they hired Meryl Francoli who is known for achieving results. Francoli’s first concern was to get the company back on its feet and reach the higher sales they once had, and reignite the employees commitment she wants to implement an OME to be used to combat turnover, increase morale, and lead to innovation throughout the company. Francoli knows there will be a lot of resistance introducing this but believes it will improve Tech Depots financial situation and boost employee morale.…

    • 1863 Words
    • 8 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Root Cause Analysis
    • 1501 Words
    • 7 Pages

    Root Cause Analysis

    therapist, and ED Nurse Manager. The purpose of this investigation is to determine the root…

    • 1501 Words
    • 7 Pages
    Powerful Essays
    Read More
  • Better Essays

    Conflict Mode Style Worksheet
    • 2018 Words
    • 9 Pages

    Conflict Mode Style Worksheet

    In team settings, individual team members generally handle conflict in five key ways as identified in an adaptation of the Thomas-Kilman Conflict Inventory (1976): Avoidance, Accommodation, Competition, Compromise, and Collaboration. All five conflict styles can be both beneficial and/or costly to individual and team success. It can also be argued that all five conflict styles may be useful to resolve conflicts under certain circumstances. Please review the five conflict styles listed below:…

    • 2018 Words
    • 9 Pages
    Better Essays
    Read More
  • Good Essays

    David Fletcher Case
    • 900 Words
    • 4 Pages

    David Fletcher Case

    This case explores the problems managers face when assembling a team. David Fletcher, is an overworked portfolio manager of the Emerging Growth Fund at Jenkins, Fletcher Partners (JFP), an investment management firm in New York. As an individual, his superior performance throughout his career has earned him an outstanding reputation. Starting out as a clerk, he rose through the ranks of Wall Street to eventually manage the two most aggressive mutual funds at a major investment firm. Success at this firm only added to his reputation and lead to his current role at JFP, a smaller firm with an informal culture. At JFP, Fletcher is challenged with the new responsibility of managing a team, in addition to managing his portfolio.…

    • 900 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Root Cause Analysis Paper
    • 1418 Words
    • 6 Pages

    Root Cause Analysis Paper

    Root Cause Analysis (RCA) is a tool to find the root factor in a failure of a system or of a process. In a RCA, we always want to establish the chain of events first. Reviewing the second scenario we have a Mr. B, the patient, Dr. T, RN J and an LPN with no initial. Mr. B comes into the ER with a hip dislocation at 15:30. He is triaged, assessed, history obtained, placed in ER room and the ER physician is updated on patient status and history. Mr. B’s vitals at this time are B/P 120/80, HR 88 and regular, respirations 32.…

    • 1418 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Root Cause Analysis
    • 2267 Words
    • 10 Pages

    Root Cause Analysis

    • Root Cause is the fundamental breakdown or failure of a process which, when resolved, prevents a recurrence of the problem.…

    • 2267 Words
    • 10 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Root Cause Analysis Essay
    • 458 Words
    • 2 Pages

    Root Cause Analysis Essay

    Root Cause Analysis (RCA) is a process that is used to identify the causes of an error or accident. In the case of Mr. B death, a RCA is needed to determine what may have contributed to his death. A Root Cause analysis must be complete and reported to Joint Commission in the even where injury or death occurs. Sentinel event is a major adverse even that could have been prevented (Alemi, 2007). The sentinel event was related to respiratory arrest secondary to conscious sedation procedure. The people that would likely be involve in the RCA are the ER physician, the patient nurses including the LPN, ER manager, charge nurse on duty that shift, and the Chief Nursing Officer (CNO) of the hospital. They will meet to discuss the possible cause of Mr. B’s death. The first step in RCA is to data collection. They will assemble patient’s vital signs, his history, and his complaint that the time of arrival and document notes on his since his admission to the hospital. The second step in…

    • 458 Words
    • 2 Pages
    Good Essays
    Read More
  • Good Essays

    SSS Software in-Basket Exercise

    • 2534 Words
    • 11 Pages

    SSS Software in-Basket Exercise

    Chris Perillo was offered to replace Michael Grant, who has resigned and gone to the competitor Universal Business Solutions, Inc. Previously, Perillo managed a group of 15 software developers, but now he is assigned with a bigger and more prestigious position; the Vice Presidency of Operations for Health and Financial Services. Chris needs to review all the material in the in-basket, as well as the voice mail and e-mail and prioritize the response to each item. Perillo must make good decisions in a good time manner in order to gain confidence from the President and CEO and also all his new subordinates. Each decision will directly affect his career, so as the future of the organization. The case presents a realistic situation with tasks faced usually by practicing managers.…

    • 2534 Words
    • 11 Pages
    Good Essays
    Read More
  • Good Essays

    Why Are We Losing All Our Good People?
    • 934 Words
    • 4 Pages

    Why Are We Losing All Our Good People?

    Other players mentioned in this case are Tom Forsythe, assistant director of commercial design who quits Sambian Partners to join their large competitor J&N. Bob Wortham, Vice President of Engineering who escalates the problem of potential loss of his employee to the CEO. Adrienne Perle is from engineering who may potentially quit and join Tom’s team at his new firm.…

    • 934 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Louis Gerstner Jr. – the Man Who Turned Ibm Around
    • 620 Words
    • 3 Pages

    Louis Gerstner Jr. – the Man Who Turned Ibm Around

    The turnaround of IBM under Louis V. Gerstner's leadership is considered to be one of the most remarkable turnarounds in corporate history. The strategic measures taken by Gerstner to transform IBM from a loss making company to a profit generating company; and to transform a hardware vendor to a complete IT solutions provider were remarkable. The case also reveals how he continuously reinvented the business model of IBM amidst rising competition and changes in the business environment. Under Gerstner, IBM's new strategy was to use processes and culture to regain advantage.…

    • 620 Words
    • 3 Pages
    Good Essays
    Read More
  • Powerful Essays

    The Nice Guy
    • 1332 Words
    • 6 Pages

    The Nice Guy

    This case study begins with Paul Kennedy on a slow morning commute in Cleveland. During his drive, he’s worried about his wife and family, his boss, his associate, a stranger in a nearby vehicle, and even about the state of the Cleveland Browns. He is also excited about his plans to expand Daner Associates into the European market and his impending promotion to CEO. But when Paul meets with his boss, Larry, that afternoon, he discovers that he has been misreading signals. Larry is actually considering Paul for the number two role in the company and considering promoting another Daner executive, George, into the CEO position.…

    • 1332 Words
    • 6 Pages
    Powerful Essays
    Read More

Related Topics