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report on fedex
AURO UNIVERSITY

A STUDY ON SUPPLY CHAIN MANAGEMENT OF FEDEX

A Project Report Submitted for the partial fulfillment of the Bachelor of Business Administration
2012-2015

SEMESTER V

In the subject of
SUPPLY CHAIN MANAGEMENT

Submitted by
MANVI KALRA
022013L006

Submitted to

Prof. RICHA

TABLE OF CONTENTS
ACKNOWLEDGEMENT 4
COMPANY PROFILE 5
Vision 5
Mission 5
THE FEDEX SUPPLY CHAIN 7
Factors shaping supply chain management 8
The customers of FedEx in India are 9
INFORMATION TECHONOLOGY 10
JUST IN TIME 12
Leveraging the Power of the FedEx Portfolio of Companies 12
INVENTORY MANAGEMENT 13
Inventory Management: Speed Is on Your Side 13
PORTER’S FIVE FORCES AT FEDEX CORPORATION 14
BASIC E-COMMERCE PROCESS 16
CUSTOMER SERVICE IN THE SUPPLY CHAIN 17
WAREHOUSE MANAGEMENT 18
FedEx EC-Warehouse Management 18
Benefits 18
RETURNS MANAGEMENT 19
LOGISTICS 20
Integrated Logistics 20
STRATEGIC MANAGEMENT METHODS USED BY FEDEX 21
TECHNOLOGIES AND FEATURES 22
a. value chain 22
b. product technology 23 greater reliability 25
c. reduced costs 25
COMPETITION 26
CONCLUSION 27
REFERENCING 28

ACKNOWLEDGEMENT

I am very grateful to Prof. Richa Agarwal, our Supply Chain Management Professor for giving us the guidance and help in grasping the theoretical as well as practical concepts of the subject and helping us in applying them practically in the Real Life Project at FedEx corporation, India.

I am also indebted to Mr. Hemanth D. P., Country Manager – Sales, FedEx, for taking time out of his busy schedule, patiently answering our queries and helping us in understanding the supply chain management processes and practices followed at FedEx- India.

I am also thankful to AURO UNIVERSITY, for supporting me in the completion of my project on supply chain management, and also my friends and family members for their positive support.

COMPANY PROFILE

FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. We
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