Quinte MRI
Quinte MRI case
Executive Summary.
The main concern of Kevin Saskiw and David Wright, BD coordinators at Quinte MRI, was addressed to ineffectiveness of the operation system at Quinte MRI. They were struggling to find the right solution for Chief Executive officer Dr. Syed Haider.
Quinte MRI clinic in Belleville had 14 days patients’ waiting list for MRI scans. On other hand patients were experiencing frequent delays at the clinic due to poor communication between the patients and scheduling department. Due to the issues above, the Quinte MRI started to lose their clients as physicians started to refer their patients to competing MRI clinics.
The systematic issues were identified as lack of overall organization understanding strategy, as well as lack of tools and system for proper communication. There was also lack of staff and unsystematic approach to manage the magnetic resonance imaging (MRI) facility at Benton-Cooper Medical Centre (BCMC) in Palmer., NewYork.
In order to solve the case, Saskiw and Wright had to examine the process flows for the patient, the technologists’ process for serving clients (patients and radiologists) and the transcription report. They had to identify value adding and non-value adding tasks in order to determine an optimal solution for the process flow improvement.
The solution for this case lays down into improvement of the current process flow; rescheduling of work hours of MR Technologist and implementation of a new approach for scheduling of MRI scan appointments. Our main goals are to streamline the scheduling process to reduce variability and improve reliability. Introduce the use of technology to remove manual processes, improve process efficiencies, minimise errors and improve communication across the business lines of operation.
Issue Identification
The systematic issues were identified as lack of overall
Executive Summary.
The main concern of Kevin Saskiw and David Wright, BD coordinators at Quinte MRI, was addressed to ineffectiveness of the operation system at Quinte MRI. They were struggling to find the right solution for Chief Executive officer Dr. Syed Haider.
Quinte MRI clinic in Belleville had 14 days patients’ waiting list for MRI scans. On other hand patients were experiencing frequent delays at the clinic due to poor communication between the patients and scheduling department. Due to the issues above, the Quinte MRI started to lose their clients as physicians started to refer their patients to competing MRI clinics.
The systematic issues were identified as lack of overall organization understanding strategy, as well as lack of tools and system for proper communication. There was also lack of staff and unsystematic approach to manage the magnetic resonance imaging (MRI) facility at Benton-Cooper Medical Centre (BCMC) in Palmer., NewYork.
In order to solve the case, Saskiw and Wright had to examine the process flows for the patient, the technologists’ process for serving clients (patients and radiologists) and the transcription report. They had to identify value adding and non-value adding tasks in order to determine an optimal solution for the process flow improvement.
The solution for this case lays down into improvement of the current process flow; rescheduling of work hours of MR Technologist and implementation of a new approach for scheduling of MRI scan appointments. Our main goals are to streamline the scheduling process to reduce variability and improve reliability. Introduce the use of technology to remove manual processes, improve process efficiencies, minimise errors and improve communication across the business lines of operation.
Issue Identification
The systematic issues were identified as lack of overall