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Quality Policy Manual

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Quality Policy Manual
Merseytravel
24 Hatton Garden
Liverpool
L3 2AN

Quality Manual

Controlled Document

Manual Holder | Transformation Manager | Issue Date | September 2011 | Issue/Revision | Issue V4 Rev 0 |

Tel 0151 227 5181
Fax 0151 236 2457
Email jason.roberts@merseytravel.gov.uk

Index

Description | ISO 9001 | Introduction | 4 | Quality Policy | 5.3 | ------------------------------------------------- General Documentation Requirements | ------------------------------------------------- 4.2.1 | ------------------------------------------------- Quality Manual | ------------------------------------------------- 4.2.2 | ------------------------------------------------- Control of Documents | ------------------------------------------------- 4.2.3 | ------------------------------------------------- Control of Records | ------------------------------------------------- 4.2.4 | ------------------------------------------------- | ------------------------------------------------- | Management responsibility | 5 | Management commitment | 5.1 | Customer focus | 5.2 | Quality policy | 5.3 | Planning | 5.4 | Quality objectives | 5.4.1 | Quality planning | 5.4.2 | Administration | 5.5 | General | 5.5.1 | Responsibility and authority | 5.5.1 | Management representative | 5.5.2 | Internal communication | 5.5.3 | Management review | 5.6 | General | 5.6.1 | Review input | 5.6.2 | Review output | 5.6.3 | | | Resource management | 6 | Provision of resources | 6.1 | Human resources | 6.2 | General | 6.2.1 | Competence, Awareness and Training | 6.2.2 | Infrastructure | 6.3 | Work environment | 6.4 |

Product realisation | 7 | Planning of Product Realisation | 7.1 | Customer-related processes | 7.2 | Determination of requirements related to the product | 7.2.1 | Review of requirements related to the product | 7.2.2 |
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