Quality Management In BusinessIntroductionIn The Business
Quality Management in Business
Introduction
In the business context, quality management is a broad concept. Customer demands quality in a product rather than price. So, organization must focus on the quality enhancement. Quality usually leads to increasing cost. Business organizations have to manage quality in such a way that it leads to as minimum cost as possible. Not every organization can do this. But, it should be their main goal and objective of structuring their business. In the competitive market, quality management is the most important term that is to be considered in every process.
LO1: Understand the different approaches to quality management appropriate to commercial operations.
1.1 Discuss definitions of quality in terms of business and services provision.
Quality is the degree of excellence of a product or service. How well a product or service conforms to customers’ expectation is assessed by quality. Quality has different definitions in respect business and service provision. In business, product with quality improves the business performance. In business, there exists quality management certification that guides how the products will be monitored and controlled (Zeithaml, Parasuraman & Berry, 1990).
ISO 9001 quality management:
To continually monitor and control quality in the organization is ISO 9001 quality management. This approach concerns the importance of:
Understanding and fulfilling the requirements;
Obtaining results of process performance and effectiveness;
The need to consider process;
Continually improve the process.
ISO 10002:
It is an approach to handle customer complaints to ensure customer satisfaction. It also helps to identify, manage and successfully deal with the customer complaint.
1.2 Illustrate the processes of inspection and assurance.
A way of preventing defects in the produced products is quality assurance. Quality assurance ensures that activities are preceded in proper way so that organizational goal and
Introduction
In the business context, quality management is a broad concept. Customer demands quality in a product rather than price. So, organization must focus on the quality enhancement. Quality usually leads to increasing cost. Business organizations have to manage quality in such a way that it leads to as minimum cost as possible. Not every organization can do this. But, it should be their main goal and objective of structuring their business. In the competitive market, quality management is the most important term that is to be considered in every process.
LO1: Understand the different approaches to quality management appropriate to commercial operations.
1.1 Discuss definitions of quality in terms of business and services provision.
Quality is the degree of excellence of a product or service. How well a product or service conforms to customers’ expectation is assessed by quality. Quality has different definitions in respect business and service provision. In business, product with quality improves the business performance. In business, there exists quality management certification that guides how the products will be monitored and controlled (Zeithaml, Parasuraman & Berry, 1990).
ISO 9001 quality management:
To continually monitor and control quality in the organization is ISO 9001 quality management. This approach concerns the importance of:
Understanding and fulfilling the requirements;
Obtaining results of process performance and effectiveness;
The need to consider process;
Continually improve the process.
ISO 10002:
It is an approach to handle customer complaints to ensure customer satisfaction. It also helps to identify, manage and successfully deal with the customer complaint.
1.2 Illustrate the processes of inspection and assurance.
A way of preventing defects in the produced products is quality assurance. Quality assurance ensures that activities are preceded in proper way so that organizational goal and
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