Quality and Operation Management
BOM 2064: QUALITY AND OPERATION MANAGEMENT
Title:
Quality and Operation Management Implementation
Food & Beverage Department
Everly Hotel Malacca
Prepared for:
MISS CHOW MEI MIN
Student’s Name | Student’s ID | Major | Section | Ahmad Izzaudin B. Mat Zaki | 1101109196 | KM | BM203 | NurIzzatiBtBaharudin | 1091105542 | KM | BM203 | Ahmad Nor Aizat B. Abdullah | 1101107571 | KM | BM203 | Sheikh KharleezBamadhaj B. Jaffar | 1102702455 | IB | BM203 | Iqbal Abdul Qayyum B.Rozlan | 1092700352 | HRM | BM203 | NurFatehahBtBasran | 1091101807 | HRM | BM203 |
TRIMESTER 2, 2012/2013 Table of Contents
1.0 Introduction 2 1.1 Background of Company 2 1.2 Scope of Study 3 1.3 Introduction of Team Members Duties 3 2.0 Literature Review 4 2.1 Inventory 4 2.2 Logistic 5 2.3 Forecasting 6 3.0 Operation Problems and Weaknesses 8 3.1 Inventory 8 3.2 Logistic 9 3.3 Forecasting 10 4.0 Recommendations 11 4.1 Inventory 11 4.2 Logistic 12 4.3 Forecasting 12 5.0 Summary 14 References 16
1.0 Introduction
Quality and Operations Management, is a subject that deals with the quality of products and services in which it is sent on to end users. And in the meantime, Operations Management can be defined and can be concerns about the management system products, processes and services across the supply chain. To get a better understanding about Quality and Operations Management in more detail. There is a group of six students have been assigned by the lecturer, Ms Chow MeiMin to conduct a study on the actual case of the companies selected based on the hotel industry, which is where this company, adopt and implement quality and operations management as a key part of the their business process .
The purpose of this study is to reveal us how the hotel industry, especially in the Food & Beverage (F & B) Department ,Everly Hotel, manage and control the quality of hotel operations as well as the practice Chief Chef
Title:
Quality and Operation Management Implementation
Food & Beverage Department
Everly Hotel Malacca
Prepared for:
MISS CHOW MEI MIN
Student’s Name | Student’s ID | Major | Section | Ahmad Izzaudin B. Mat Zaki | 1101109196 | KM | BM203 | NurIzzatiBtBaharudin | 1091105542 | KM | BM203 | Ahmad Nor Aizat B. Abdullah | 1101107571 | KM | BM203 | Sheikh KharleezBamadhaj B. Jaffar | 1102702455 | IB | BM203 | Iqbal Abdul Qayyum B.Rozlan | 1092700352 | HRM | BM203 | NurFatehahBtBasran | 1091101807 | HRM | BM203 |
TRIMESTER 2, 2012/2013 Table of Contents
1.0 Introduction 2 1.1 Background of Company 2 1.2 Scope of Study 3 1.3 Introduction of Team Members Duties 3 2.0 Literature Review 4 2.1 Inventory 4 2.2 Logistic 5 2.3 Forecasting 6 3.0 Operation Problems and Weaknesses 8 3.1 Inventory 8 3.2 Logistic 9 3.3 Forecasting 10 4.0 Recommendations 11 4.1 Inventory 11 4.2 Logistic 12 4.3 Forecasting 12 5.0 Summary 14 References 16
1.0 Introduction
Quality and Operations Management, is a subject that deals with the quality of products and services in which it is sent on to end users. And in the meantime, Operations Management can be defined and can be concerns about the management system products, processes and services across the supply chain. To get a better understanding about Quality and Operations Management in more detail. There is a group of six students have been assigned by the lecturer, Ms Chow MeiMin to conduct a study on the actual case of the companies selected based on the hotel industry, which is where this company, adopt and implement quality and operations management as a key part of the their business process .
The purpose of this study is to reveal us how the hotel industry, especially in the Food & Beverage (F & B) Department ,Everly Hotel, manage and control the quality of hotel operations as well as the practice Chief Chef
References: Enrique Claver, Rosario Andreu, Diego Quer, (2006),"Growth strategies in the Spanish hotel sector:determining factors", International Journal of Contemporary Hospitality Management, Vol. 18 Iss: 3 pp. 188 - 205 David M Kenneth W. Green Jr, Dwayne Whitten, R. Anthony Inman, (2008),"The impact of logistics performance onorganizational performance in a supply chain context", Supply Chain Management: An International Journal, Vol. 13 Iss: 4 pp. 317- 327 Nada R Juha-MattiLehtonen, Jan Holmström, (1998),"Is just-in-time applicable in paper industry logistics?",Supply Chain Management: An International Journal, Vol. 3 Iss: 1 pp. 21 - 32 Paul R