Qualities for Telephone Operator
Qualities of a good telephone operator
Punctuality – it is extremely important that an operator reports for duty at least five minutes before his/her shift.
Personal hygiene and deportment – operators must be particularly careful that their mouths are free from odour. Hair should be properly groomed and finger nails well maintained.
Accuracy – errors are usually caused by carelessness or misunderstanding. All this can be avoided by the exercise of reasonable care, particularly in putting through connections, ringing, listening attentively, speaking and enunciating distinctly, allowing proper time for connection and paying close attention to signals.
Speed – speed is a skilled performance for each operation with the least possible expenditure of energy. Consistency in speed of service is necessary.
Cooperation – cooperation between all attendants and in fact, all employees is essential for the successful performance of the hotel’s business.
Clarity of speech – clarity when speaking on telephones is essential. Clarity of speech is often lost by the operator speaking
A sense of responsibility on the job – irresponsibility can lead to the guest’s / hotel’s loss of business or equipment damage which is irreparable.
Secrecy – all employees are expressly forbidden to divulge any information regarding communications between users of the telephone.
Memory – it is nice if a telephone operator remembers a guest’s names as it gives a personal touch which is particularly important in a service industry like hoteliering.
Concentration, application and quickness – operators have to develop absolute concentration in their work. It is also imperative that the operators apply their mind to their work, take their work seriously as this will go a long way towards guest satisfaction.
Cheerfulness – it is essential that an operator brings out the cheerfulness in his/her voice.
Careful and polite – alongwith being careful the operator must possess the quality
Punctuality – it is extremely important that an operator reports for duty at least five minutes before his/her shift.
Personal hygiene and deportment – operators must be particularly careful that their mouths are free from odour. Hair should be properly groomed and finger nails well maintained.
Accuracy – errors are usually caused by carelessness or misunderstanding. All this can be avoided by the exercise of reasonable care, particularly in putting through connections, ringing, listening attentively, speaking and enunciating distinctly, allowing proper time for connection and paying close attention to signals.
Speed – speed is a skilled performance for each operation with the least possible expenditure of energy. Consistency in speed of service is necessary.
Cooperation – cooperation between all attendants and in fact, all employees is essential for the successful performance of the hotel’s business.
Clarity of speech – clarity when speaking on telephones is essential. Clarity of speech is often lost by the operator speaking
A sense of responsibility on the job – irresponsibility can lead to the guest’s / hotel’s loss of business or equipment damage which is irreparable.
Secrecy – all employees are expressly forbidden to divulge any information regarding communications between users of the telephone.
Memory – it is nice if a telephone operator remembers a guest’s names as it gives a personal touch which is particularly important in a service industry like hoteliering.
Concentration, application and quickness – operators have to develop absolute concentration in their work. It is also imperative that the operators apply their mind to their work, take their work seriously as this will go a long way towards guest satisfaction.
Cheerfulness – it is essential that an operator brings out the cheerfulness in his/her voice.
Careful and polite – alongwith being careful the operator must possess the quality