Public Sector and Customer Service
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company for their service in the cleaning charge a fee | Commercial organisation | Hotels | Hotels are objects in which the service is provided to stay Payable | Public organisation | Police | Activity it applies at the level of national security. Their activities are directly coordinated by the government. Their task is, however, not profit, but to provide the necessary services to the government and citizens | Publicorganisation | Fire brigades | Firefighters are rescuers extensively trained in firefighting, primarily to extinguish hazardous fires that threaten property and civilian or natural populations and to rescue people from dangerous situations, such as collapsed or burning buildings. |
1. Continued.
Organisation type | Name of organisation | Description of products and services | Third sector organisation | Charities | A charitable organization is a type of non-profit organization (NPO). It differs from other types of NPOs in that it centers on non-profit and philanthropic goals as well as social well-being (e.g. charitable, educational, religious, or other activities serving the public interest or common good). | Third sector organisation | Hospices | Hospice an institution working in palliative care within the health system. This organisations do not operate in the public or commercial sector and
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company for their service in the cleaning charge a fee | Commercial organisation | Hotels | Hotels are objects in which the service is provided to stay Payable | Public organisation | Police | Activity it applies at the level of national security. Their activities are directly coordinated by the government. Their task is, however, not profit, but to provide the necessary services to the government and citizens | Publicorganisation | Fire brigades | Firefighters are rescuers extensively trained in firefighting, primarily to extinguish hazardous fires that threaten property and civilian or natural populations and to rescue people from dangerous situations, such as collapsed or burning buildings. |
1. Continued.
Organisation type | Name of organisation | Description of products and services | Third sector organisation | Charities | A charitable organization is a type of non-profit organization (NPO). It differs from other types of NPOs in that it centers on non-profit and philanthropic goals as well as social well-being (e.g. charitable, educational, religious, or other activities serving the public interest or common good). | Third sector organisation | Hospices | Hospice an institution working in palliative care within the health system. This organisations do not operate in the public or commercial sector and