Process Analysis
PROCESS ANALYSIS
Elements of a process:
Process: Any part of an organization that takes inputs and transforms them into outputs that add value to the organization/customer.
Some examples: Product | Fast Food | Automobile | Hospital | Inputs | Meat,tomato,onions,buns,equipment | Parts,labour,assembly line,energy | Equipment,doctors,nurses,technicians,patient | Process | Cooking and assembly | assembly | treatment | Outputs | Burger | car | Healthy patient |
Class Discussion: Airlines, Haircut, voice BPO service
Process flow charting:
We need to understand how the activities of a process affect one another. The process flow chart is a diagrammatic tool which helps in analyzing a process. This diagram shows the basic elements of a process-tasks, flows, storage, decisions, start/end of a process. operation decision box storage material flow document
Patterns on process flow charts
-multi-stage process
-multi-stage process with buffer
-alternate paths
-simultaneous activities
Example of a simple flow process flow chart
------------------------------------------------- cust places order o Exercise: Draw a process flow chart for a product or service of your choice
Made to stock process-fast food assemble deliver
FG
cook
RM
cust places order
Made to order process-fast food
RM
deliver assemble cook cust places order assemble WIP
RM
deliver cook Hybrid process-fast food
Measuring Process Performance(Metrics)
1.)Operation Time=Set Up Time+ Run Time
2.)Cycle Time= Average time between completion of units
Elements of a process:
Process: Any part of an organization that takes inputs and transforms them into outputs that add value to the organization/customer.
Some examples: Product | Fast Food | Automobile | Hospital | Inputs | Meat,tomato,onions,buns,equipment | Parts,labour,assembly line,energy | Equipment,doctors,nurses,technicians,patient | Process | Cooking and assembly | assembly | treatment | Outputs | Burger | car | Healthy patient |
Class Discussion: Airlines, Haircut, voice BPO service
Process flow charting:
We need to understand how the activities of a process affect one another. The process flow chart is a diagrammatic tool which helps in analyzing a process. This diagram shows the basic elements of a process-tasks, flows, storage, decisions, start/end of a process. operation decision box storage material flow document
Patterns on process flow charts
-multi-stage process
-multi-stage process with buffer
-alternate paths
-simultaneous activities
Example of a simple flow process flow chart
------------------------------------------------- cust places order o Exercise: Draw a process flow chart for a product or service of your choice
Made to stock process-fast food assemble deliver
FG
cook
RM
cust places order
Made to order process-fast food
RM
deliver assemble cook cust places order assemble WIP
RM
deliver cook Hybrid process-fast food
Measuring Process Performance(Metrics)
1.)Operation Time=Set Up Time+ Run Time
2.)Cycle Time= Average time between completion of units