Privacy Training
Educating Employees on Privacy Issues in the Work Environment 1a.- The skills and abilities an employee needs for making ethical decisions about privacy in the workplace include management and interpersonal skills, as well as teamwork and leadership abilities (Gerhart, B., Hollenbeck, J.R., Noe, R.A., & Wright, P.M., p. 203, 205). An employee needs to be able to correctly evaluate many different situations and decide the appropriate response. These situations can range from simple to highly complex, involving anyone in the business, from clients to coworkers. 1b.- In addition to these skills and abilities, training may also be required. You will always have varying degrees of these abilities in every employee. For example, if you had a nurse who was not familiar with patient confidentiality laws, situations could arise that may potentially result in legal issues for the hospital. This makes it imperative that employers properly assess and evaluate who has a lack of the specific skills, knowledge, and abilities required of the employees in their respective positions. “The person analysis is a process for determining individuals’ needs and readiness for training” (Gerhart, et al., 2011, p.193). More specifically, this analysis helps to identify whether performance deficiencies result from a lack of knowledge, skill, or ability (Gerhart, et al., 2011, p.193). The most appropriate and effective method of training can be determined after the analysis. 2.- If I was responsible for training in privacy at Claremont Savings Bank, I would utilize two methods for our employees. On-the-job-training would be our primary method. I would also implement simulations after OJT was completed to reinforce and highlight special areas of concern, such as privacy. I believe these training programs would be very effective because OJT ensures that the person doing the training already has the necessary experience and skills that the company is
References: Gerhart, B., Hollenbeck, J.R., Noe, R.A., & Wright, P.M. (2011). Fundamentals of Human Resource Management (4thed.) (P.193, 202, 203, 204, 205): McGraw-Hill Companies, Inc.