Pf Chang Serves Its Worker Well
Case Study: P.F. Chang serves its workers well
It is suggested by various text books and management tutors alike, that the mastering of the four functions of management; Planning, controlling, organising and leading along with developing technical, human and conceptual skills, should go some way to allowing a manager some degree of success in the field of management. Of course, having skills is just part of being an effective manager, these skills and functions must be communicated in a way that fellow managers and workers can understand and act upon.
The case study of P.F. Chang, a U.S based chain of ‘Asian Bistros’ and ‘contemporary Chinese diners’ “P.F. Chang serves its workers well”, indicates a number of systems in place by the company that allows its managers to plan, organise and lead their workers and control the final product. The communication process is also aided by processes in individual restaurants. Of course, any individual is responsible for their own behaviour and young managers develop their own ‘style’ over time, but for a P.F. Chang manager certain skills need to be mastered to assimilate themselves with the culture and values of the company.
Of the four management functions that a manager at P.F. Chang would require to manage a restaurant effectively, it could be argued that leading is the most important. The ‘Leadership Grid’ of Robert Blake and Jane Mouton (Schermerhorn, et al., p246) illiterates a scale of ‘concern’ for both people and production. The case study of P.F. Chang restaurants shows the company’s concern for its people, (‘P.F. Chang serves it’s people well’). It can, therefore, be assumed that on the Blake and Mouton scale, the concern for people is ‘high’. As both restaurant managers and workers achieving the ‘shared purpose’ of customer satisfaction. A P.F. Chang manager, would according to the Blake and Mouton grid, be required to adopt the management style of a ‘Team Manager’.
As noted in the case study, most the
It is suggested by various text books and management tutors alike, that the mastering of the four functions of management; Planning, controlling, organising and leading along with developing technical, human and conceptual skills, should go some way to allowing a manager some degree of success in the field of management. Of course, having skills is just part of being an effective manager, these skills and functions must be communicated in a way that fellow managers and workers can understand and act upon.
The case study of P.F. Chang, a U.S based chain of ‘Asian Bistros’ and ‘contemporary Chinese diners’ “P.F. Chang serves its workers well”, indicates a number of systems in place by the company that allows its managers to plan, organise and lead their workers and control the final product. The communication process is also aided by processes in individual restaurants. Of course, any individual is responsible for their own behaviour and young managers develop their own ‘style’ over time, but for a P.F. Chang manager certain skills need to be mastered to assimilate themselves with the culture and values of the company.
Of the four management functions that a manager at P.F. Chang would require to manage a restaurant effectively, it could be argued that leading is the most important. The ‘Leadership Grid’ of Robert Blake and Jane Mouton (Schermerhorn, et al., p246) illiterates a scale of ‘concern’ for both people and production. The case study of P.F. Chang restaurants shows the company’s concern for its people, (‘P.F. Chang serves it’s people well’). It can, therefore, be assumed that on the Blake and Mouton scale, the concern for people is ‘high’. As both restaurant managers and workers achieving the ‘shared purpose’ of customer satisfaction. A P.F. Chang manager, would according to the Blake and Mouton grid, be required to adopt the management style of a ‘Team Manager’.
As noted in the case study, most the
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