PERSONAL SHOPPING EXPERIENCE
Running Head: Shopping Experience
Shopping Experience
Shyeida Duncan
MAN102_2_20150126M_OL_Introduction to Retail Sales Management
Saturday, January 30, 2015
Professor Rob Shah
Running Head: Shopping Experience Customers should always leave stores satisfied about the items they have purchases. Retailers should focus on customer service principles that is provided by the business. I strongly believe that employees should satisfy customers needs to be able to keep a happy customer. There are things that I feel management should teach workers so that they are able to provide me with what I want for instance: to always make me feel welcome when entering the store as well as shopping throughout the store, show interest to get to learn what the I need, know about the product that I am putting interest into buying and being able to explain why it is beneficial to me, show support in my decision making, being able to solve issues and doubts about the product that I am considering buying and letting me know that I 've made a good choice in the product that I am purchasing. A pleasant shopping experience that I experienced, employees were always very polite, hardworking and courteous. Personally, a perfect shopping experience in which I encountered happened at a Lane Bryant store. The employees provided me with all the assistance that I needed. When entering Lane Bryant I was greeted politely and asked if I needed any help finding anything. At the time I didn 't know exactly where to start, however the employee still assisted me. She asked me if there was a specific type of event that I was attending. She listened to my response being yes, I will be attend a wedding and a two day vacation in New Orleans. The retailer took my measurements and got me the outfits, under garments, jewelry and shoes that I needed so that I was comfortable and still felt beautiful. What made this experience a perfect on was that the sales person listened, responded to me, had
Shopping Experience
Shyeida Duncan
MAN102_2_20150126M_OL_Introduction to Retail Sales Management
Saturday, January 30, 2015
Professor Rob Shah
Running Head: Shopping Experience Customers should always leave stores satisfied about the items they have purchases. Retailers should focus on customer service principles that is provided by the business. I strongly believe that employees should satisfy customers needs to be able to keep a happy customer. There are things that I feel management should teach workers so that they are able to provide me with what I want for instance: to always make me feel welcome when entering the store as well as shopping throughout the store, show interest to get to learn what the I need, know about the product that I am putting interest into buying and being able to explain why it is beneficial to me, show support in my decision making, being able to solve issues and doubts about the product that I am considering buying and letting me know that I 've made a good choice in the product that I am purchasing. A pleasant shopping experience that I experienced, employees were always very polite, hardworking and courteous. Personally, a perfect shopping experience in which I encountered happened at a Lane Bryant store. The employees provided me with all the assistance that I needed. When entering Lane Bryant I was greeted politely and asked if I needed any help finding anything. At the time I didn 't know exactly where to start, however the employee still assisted me. She asked me if there was a specific type of event that I was attending. She listened to my response being yes, I will be attend a wedding and a two day vacation in New Orleans. The retailer took my measurements and got me the outfits, under garments, jewelry and shoes that I needed so that I was comfortable and still felt beautiful. What made this experience a perfect on was that the sales person listened, responded to me, had
References: Duties and Responsibilities of an Assistant Manager in a Clothing Retail Store. (n.d.). Retrieved January 30, 2015, from http://work.chron.com/duties-responsibilities-assistant-manager-clothing-retail-store-26998.html (Links to an external site.) 6 Very Effective Principles to Improve Your Customer Service & Make Your Clients Happy (Links to an external site.) - Vandelay Design. (2013, September 16). Retrieved January 30, 2015, from http://www.vandelaydesign.com/customer-service/ Getting to 'Wow ': Consumers Describe What Makes a Great Shopping Experience - Knowledge@Wharton. (n.d.). Retrieved January 31, 2015, from http://knowledge.wharton.upenn.edu/article/getting-to-wow-consumers-describe-what-makes-a-great-shopping-experience/