Personal Narrative: My Work In Casino Cage Operations
I currently work for one of MGM Resorts International’s properties in Las Vegas, Nevada. The department that I work in is Casino Cage Operations. The Casino Cage is part of the Finance and Casino Operation department. The type of group that I work for is a primary work team. It is a team/group that I was assigned to work in when I started working for my organization. Our team consist of 68 people in which most of us are entry level employees. Moreover, our team is made up of a diverse group of people with different types of work experience, ages, nationalities, and people who speak different languages. Our different work back ground and individuals who speak different languages help us communicate with guest from all over the world. Furthermore,
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These roles explain the behaviors that people exhibit in groups/teams. On the casino Cage the assistant shift supervisors exhibit the behaviors that are associated with tasks roles and maintenance role which are roles that help accomplish goals and offer social support. The supervisors communicate the organizations goals through pre-shift that is conducted each shift. They also offer social support through assisting employees with guest transactions. We all as members of the group exhibit self-centered roles. I think that this is normal because people individual goals my not always be aligned with the organizations goals. For example, I don’t agree with my organizations taking away employees incentives as part of the profit growth plan my organization is …show more content…
Even though, sometimes groups working together can be non-productive or counter-productive. However, there are step that people can take to resolve this issue and promote group members satisfaction and team performances. The stages in group performance are Forming, Storming, Norming, and Transforming. Forming is when a group is created, defines an initial purposes, develop a membership, and procedures are arranged. Storming is the second stage where control, leadership, and some emotional struggles happens. This may include some rebellion and can lead to a team prematurely ending. Norming is the third stage in which the team works through any conflicts in the storming stage. At this stage effective behavioral rules and group roles are established. The next stage is performing which involves getting the work done and producing useful output. The last stage is transforming at which time the team will end their project successfully or transform into another form. My team completes all of these stages on a daily, weekly, and monthly basis such as implementing the new fee base parking plan, the profit growth plan, and online
These roles explain the behaviors that people exhibit in groups/teams. On the casino Cage the assistant shift supervisors exhibit the behaviors that are associated with tasks roles and maintenance role which are roles that help accomplish goals and offer social support. The supervisors communicate the organizations goals through pre-shift that is conducted each shift. They also offer social support through assisting employees with guest transactions. We all as members of the group exhibit self-centered roles. I think that this is normal because people individual goals my not always be aligned with the organizations goals. For example, I don’t agree with my organizations taking away employees incentives as part of the profit growth plan my organization is …show more content…
Even though, sometimes groups working together can be non-productive or counter-productive. However, there are step that people can take to resolve this issue and promote group members satisfaction and team performances. The stages in group performance are Forming, Storming, Norming, and Transforming. Forming is when a group is created, defines an initial purposes, develop a membership, and procedures are arranged. Storming is the second stage where control, leadership, and some emotional struggles happens. This may include some rebellion and can lead to a team prematurely ending. Norming is the third stage in which the team works through any conflicts in the storming stage. At this stage effective behavioral rules and group roles are established. The next stage is performing which involves getting the work done and producing useful output. The last stage is transforming at which time the team will end their project successfully or transform into another form. My team completes all of these stages on a daily, weekly, and monthly basis such as implementing the new fee base parking plan, the profit growth plan, and online