Performance of Staff and Employees in Selected Resorts in Batangas Province
PERFORMANCE OF STAFF AND EMPLOYEES IN SELECTED RESORTS
IN BATANGAS PROVINCE
A Thesis
Presented to the
Faculty of College of Accountancy Business Economic and
International Hospitality Management
Batangas State University Malvar Malvar, Batangas
In Partial Fulfillment of the Requirement for the Degree
Bachelor of Science in Hotel and Restaurant Management
By:
Luzaran, Denmark M.
Nerbal, Kimberly May A.
Ocampo, Michelle C.
October, 2010 ABSTRACT
Title: PERFORMANCE OF STAFF AND EMPLOYEES IN SELECTED
RESORTS IN BATANGAS PROVINCE
Author: Denmark M. Luzaran Kimberly May A. Nerbal Michelle C. Ocampo
Course: Bachelor of Science in Hotel and Restaurant Management
Year: 2010
-------------------------------------------------
Adviser: Lucina S. Lat, MBE
Summary: The study aimed to determine the performance of the staff and employee in selected resort in Batangas, Province. The subject of the study was the employee of the resort and some of their customers.
It specifically determined the profile of the personnel of the resorts, the respondents assessment to the services offered along with the five dimension of service quality of the resort, the significant difference between the assessments of the two groups of respondents in the different services offered by the selected resorts and the course of action that may propose to improve the performance of the personnel of selected resorts.
The study used a descriptive type of method to acquire the general objectives. A patterned questionnaire was used to gather necessary data. The respondents were the employees of the resorts and some of their customers.
The results from the questionnaires were tallied, tabulated and analyzed. T-test was utilized in the study to determine the significant difference of the assessment of the two groups of respondents on service offered by the resorts.
The study was guided by a null hypothesis that there is no significant difference between
IN BATANGAS PROVINCE
A Thesis
Presented to the
Faculty of College of Accountancy Business Economic and
International Hospitality Management
Batangas State University Malvar Malvar, Batangas
In Partial Fulfillment of the Requirement for the Degree
Bachelor of Science in Hotel and Restaurant Management
By:
Luzaran, Denmark M.
Nerbal, Kimberly May A.
Ocampo, Michelle C.
October, 2010 ABSTRACT
Title: PERFORMANCE OF STAFF AND EMPLOYEES IN SELECTED
RESORTS IN BATANGAS PROVINCE
Author: Denmark M. Luzaran Kimberly May A. Nerbal Michelle C. Ocampo
Course: Bachelor of Science in Hotel and Restaurant Management
Year: 2010
-------------------------------------------------
Adviser: Lucina S. Lat, MBE
Summary: The study aimed to determine the performance of the staff and employee in selected resort in Batangas, Province. The subject of the study was the employee of the resort and some of their customers.
It specifically determined the profile of the personnel of the resorts, the respondents assessment to the services offered along with the five dimension of service quality of the resort, the significant difference between the assessments of the two groups of respondents in the different services offered by the selected resorts and the course of action that may propose to improve the performance of the personnel of selected resorts.
The study used a descriptive type of method to acquire the general objectives. A patterned questionnaire was used to gather necessary data. The respondents were the employees of the resorts and some of their customers.
The results from the questionnaires were tallied, tabulated and analyzed. T-test was utilized in the study to determine the significant difference of the assessment of the two groups of respondents on service offered by the resorts.
The study was guided by a null hypothesis that there is no significant difference between
Bibliography: Manila. 2007 Powers, Tom and Clayton W Wiley and Sons, Inc. New Jersey. 2006 Donnely, James and J Perspective, Pearson Education South Asia PTE. Ltd., USA. 2006 Medina, Roberto G Store, Inc. 2006 Ferrel, O.C Western Thompson Corporation, USA. 2005 Eisenberg, N Psychological Bulletin, USA. 2003 Sison, Perfecto Printing, Inc. Philippines. 2003 Lamb, C., Hair, J., McDaniel, C New Jersey. 2001 Lovelock, C Prentice Hall, Inc. USA. 2000 De Graaf, Donald, et.al A Servant Leadership Approach College, PA: Venture Publishing. 1999 Blischke, R Sons. New York. 1998 Clark, Mona A Thomson Publishing Company, London. 1998 Dittmen, Paul R Introduction, John Wiley and Sons, Inc., New Jersey. 1997 Engel, J Lawson, Fred. Hotel and Resort, Butterworth Architecture, Oxford. 1995 Schegel, R Inc., New York. 1990 Zeithaml, V and Expectations, The Free Press. New York. 1990 B Thesis. Collegio de San Juan de Letran, Calamba Campus. 2009 De Lote, J.K.P., et.al of Batangas, Unpublished Thesis. Batangas State University, Malvar Campus. 2009 Barrion, Alberto Jr Thesis. Batangas State University, Malvar Campus. 2006 Flores, Myra et.al City and Sto. Tomas, Batangas. Unpublished Thesis. Batangas State University, Malvar Campus. 2006 Cantillan, Rosalina G Batangas State University, Malvar Campus. 2003 Insigne, Ma