He uses typical situations as examples that many of us have been in to help better understand his point. For example, in touring the Grand Canyon, Percy discusses how the experts have a plan for the way they want a visitor to view the Canyon. Trails are set up with donkey rides and looking stations are provided to the viewer with a good, yet typical, experience. “The measures taken are measures appropriate to the consumer: the expert and planner know and plan, but the consumer needs and experiences (492).” This means
He uses typical situations as examples that many of us have been in to help better understand his point. For example, in touring the Grand Canyon, Percy discusses how the experts have a plan for the way they want a visitor to view the Canyon. Trails are set up with donkey rides and looking stations are provided to the viewer with a good, yet typical, experience. “The measures taken are measures appropriate to the consumer: the expert and planner know and plan, but the consumer needs and experiences (492).” This means