Patient Satisfaction Surveys
I found it interesting to learn about your facilities performance grade. You did not mention who it is that actually grades you. Are you graded by your managers or the patients? When I worked in the hospital, we distributed patient satisfaction surveys to our patients in the emergency room prior to leaving. Studies have shown that patient surveys are an essential way to provide pertinent information for areas that need improvement (Al-Abri & Al-Balushi, 2013). This article also showed that by assessing the quality of care the patient received brought patient centered care to the forefront of their healthcare mission. However, this study also found that there are many other outside factors which influence the patient’s decision when filling