Ottawa Valley Food Products Case Study
Situation Analysis:
Ottawa Valley Food Products (OVFP) is a company which manufactures and distributes low calorie and diet food items. The employees at OVFP consist of 100 production workers and 18 management and support staff. R J Jennings is amongst these individuals and has worked for OVFP for 31 years. Even though he is able to retire, Jennings does not wish to do so any time in the near future.
Jennings had a previous administrative assistant, Ella Arnold, who worked with him for 10 years. Ella, aged 58, decided to take early retirement due to deterioration in her eyesight. As Jennings’ assistant, Ella would work over time sometimes without pay, go above and beyond to make sure her job was done well including breaking previous personal commitments. By Ella doing this in her job, resulted in Jennings feeling she had a ‘sixth sense’ for her job, she even ran errands in her lunch break for him. When Ella retired, the personnel department replaced her with Mary Gregory.
Mary Gregory is 24 years old and has qualifications in administration from a local community college as well as a well-known Canadian university. On her first day, Jennings phoned her using the interoffice telephone to ask her to get him a coffee and a newspaper on her way back from her break. He had asked this every morning for that past ten years before Mary had joined the company. Mary refused stating she was busy. After this, Jennings got his own coffee and newspaper, even though he purposely gave Mary a light workload. From this, Jennings just assumed it was first day nerves.
OVFP had an important meeting coming up with agents who did not previously transport OVFP products. The meeting was to talk about and arrange production and shipping schedules before they signed a contract. When Jennings walked into the meeting, he found Mary talking to the agents about her weekend. He had asked Mary to leave the meeting, but she refused explaining to the agents she was not leaving. After the
Ottawa Valley Food Products (OVFP) is a company which manufactures and distributes low calorie and diet food items. The employees at OVFP consist of 100 production workers and 18 management and support staff. R J Jennings is amongst these individuals and has worked for OVFP for 31 years. Even though he is able to retire, Jennings does not wish to do so any time in the near future.
Jennings had a previous administrative assistant, Ella Arnold, who worked with him for 10 years. Ella, aged 58, decided to take early retirement due to deterioration in her eyesight. As Jennings’ assistant, Ella would work over time sometimes without pay, go above and beyond to make sure her job was done well including breaking previous personal commitments. By Ella doing this in her job, resulted in Jennings feeling she had a ‘sixth sense’ for her job, she even ran errands in her lunch break for him. When Ella retired, the personnel department replaced her with Mary Gregory.
Mary Gregory is 24 years old and has qualifications in administration from a local community college as well as a well-known Canadian university. On her first day, Jennings phoned her using the interoffice telephone to ask her to get him a coffee and a newspaper on her way back from her break. He had asked this every morning for that past ten years before Mary had joined the company. Mary refused stating she was busy. After this, Jennings got his own coffee and newspaper, even though he purposely gave Mary a light workload. From this, Jennings just assumed it was first day nerves.
OVFP had an important meeting coming up with agents who did not previously transport OVFP products. The meeting was to talk about and arrange production and shipping schedules before they signed a contract. When Jennings walked into the meeting, he found Mary talking to the agents about her weekend. He had asked Mary to leave the meeting, but she refused explaining to the agents she was not leaving. After the