Ottawa Valley Case Study
OTTAWA VALLEY CASE
October 28, 2010
TABLE OF CONTENTS
SUMMARY OF FACTS 3 Issues 4
PROBLEM STATEMENT 4
CAUSE and EFFECTS 4
ALTERNATIVE SOLUTIONS 5
PROS AND CONS 6
BEST SOLUTION 8
JUSTIFICATION 9
IMPLEMENETATION 9
Appendix A Concept of Self and Others 10
SUMMARY OF FACTS:
Mary Gregory was hired to replace Ella, Mary was told by R.J. Jennings that she would not be kept on after her probation period was over
Karen Russell, a well respected assistant, hands R.J. Jennings a note stating that all ten assistants were in the lounge and if he did not rehire Mary Gregory they all would be voicing their complaints on CBC 6 o’clock news
R.J. Jennings was up for retirement – declined because he is too busy
Ella, R.J. Jennings long time assistant and friend retired
Ella went above and beyond the call of duty – she ran personal errands on her lunch for Jennings, stayed late and made herself available 24/7
Mary Gregory has a bachelor degree in administrative studies and traveled in Europe after graduation then went right to work for R.J. Jennings
When requested by R.J. Jennings, Mary refused to bring his coffee and morning newspaper on her way back from her break. Her reasoning was that she was too busy, when Jennings purposefully gave her a light work load.
R.J. Jennings has practiced this routine the past ten years with Ella.
Mary Gregory was speaking to an important client about her weekend activities, R.J. Jennings asked her to leave and she refused. R.J. Jennings told her to leave again and she left yelling at him and slamming the door; causing Jennings and the valued client being humiliated and embarrassed.
Mary Gregory refused to file a report away
R.J. Jennings feels like she is disrespecting him, and he had worked too long for a “green college kid” to treat him like that
R.J. Jennings keeps comparing Mary Gregory with Ella.
R.J. Jennings has 20 minutes to
October 28, 2010
TABLE OF CONTENTS
SUMMARY OF FACTS 3 Issues 4
PROBLEM STATEMENT 4
CAUSE and EFFECTS 4
ALTERNATIVE SOLUTIONS 5
PROS AND CONS 6
BEST SOLUTION 8
JUSTIFICATION 9
IMPLEMENETATION 9
Appendix A Concept of Self and Others 10
SUMMARY OF FACTS:
Mary Gregory was hired to replace Ella, Mary was told by R.J. Jennings that she would not be kept on after her probation period was over
Karen Russell, a well respected assistant, hands R.J. Jennings a note stating that all ten assistants were in the lounge and if he did not rehire Mary Gregory they all would be voicing their complaints on CBC 6 o’clock news
R.J. Jennings was up for retirement – declined because he is too busy
Ella, R.J. Jennings long time assistant and friend retired
Ella went above and beyond the call of duty – she ran personal errands on her lunch for Jennings, stayed late and made herself available 24/7
Mary Gregory has a bachelor degree in administrative studies and traveled in Europe after graduation then went right to work for R.J. Jennings
When requested by R.J. Jennings, Mary refused to bring his coffee and morning newspaper on her way back from her break. Her reasoning was that she was too busy, when Jennings purposefully gave her a light work load.
R.J. Jennings has practiced this routine the past ten years with Ella.
Mary Gregory was speaking to an important client about her weekend activities, R.J. Jennings asked her to leave and she refused. R.J. Jennings told her to leave again and she left yelling at him and slamming the door; causing Jennings and the valued client being humiliated and embarrassed.
Mary Gregory refused to file a report away
R.J. Jennings feels like she is disrespecting him, and he had worked too long for a “green college kid” to treat him like that
R.J. Jennings keeps comparing Mary Gregory with Ella.
R.J. Jennings has 20 minutes to