Organizational Citizenship Behavior
Table of contents: Page #
1. Literature Review 1
1.1. What are Organizational Citizenship Behaviors (OCBs) 1
1.2. OCB and its link with Organization 3
1.3. How OCB’s are exhibited by employees 4
1.4. Importance of OCB 5
1.5. Effect of OCB on employees 6
2. Introduction to Organization 6 2.1. Allied Bank Limited 7 2.2. Meezan Bank Limited 7 2.3. First Women’s Bank 7 2.4. MCB 7
3. Findings and results 8
4. Discussion 12
5. Suggestion 12
6. Conclusion 13
7. Reference 14
Organizational Citizenship Behavior in banking sector
Performance measure of the banking sector highly correlated with subsequent GDP per capita growth. Moreover, emerging evidence suggests that the level of banking sector development wields a fundamental impact on economic growth. During last few years banking industry has developed by leaps and bounds in Pakistan. A number of foreign banks have been established here along with the emerging Pakistani banks. This situation has created an environment of intense competition in banking sector which lead in improvement of quality in services and products of banks to survive in the competitive market.
In current business environment; it has been a great challenge for managers to gain competitive advantage over competitors. In advance searches made on the factors of development of banking sector; Organizational Citizenship Behavior has been recognized as one of the key instrument in this regard along with the advancements in technology and the way organizations do their business.
Our topic Organizational Citizenship Behavior (OCB) has considerable amount of scholarly attention (cf. Batemen & Organ, 1983; Organ 1988, 1990; Smith, Organ & Near, 1983). The purpose of our study is to examine and evaluate the propensity of OCB in banking sector.
Literature Review:
It has been proven by studies
1. Literature Review 1
1.1. What are Organizational Citizenship Behaviors (OCBs) 1
1.2. OCB and its link with Organization 3
1.3. How OCB’s are exhibited by employees 4
1.4. Importance of OCB 5
1.5. Effect of OCB on employees 6
2. Introduction to Organization 6 2.1. Allied Bank Limited 7 2.2. Meezan Bank Limited 7 2.3. First Women’s Bank 7 2.4. MCB 7
3. Findings and results 8
4. Discussion 12
5. Suggestion 12
6. Conclusion 13
7. Reference 14
Organizational Citizenship Behavior in banking sector
Performance measure of the banking sector highly correlated with subsequent GDP per capita growth. Moreover, emerging evidence suggests that the level of banking sector development wields a fundamental impact on economic growth. During last few years banking industry has developed by leaps and bounds in Pakistan. A number of foreign banks have been established here along with the emerging Pakistani banks. This situation has created an environment of intense competition in banking sector which lead in improvement of quality in services and products of banks to survive in the competitive market.
In current business environment; it has been a great challenge for managers to gain competitive advantage over competitors. In advance searches made on the factors of development of banking sector; Organizational Citizenship Behavior has been recognized as one of the key instrument in this regard along with the advancements in technology and the way organizations do their business.
Our topic Organizational Citizenship Behavior (OCB) has considerable amount of scholarly attention (cf. Batemen & Organ, 1983; Organ 1988, 1990; Smith, Organ & Near, 1983). The purpose of our study is to examine and evaluate the propensity of OCB in banking sector.
Literature Review:
It has been proven by studies
References: Jill Wo Graham (1991), An Essay on Organizational Citizenship Behavior, published in Employee Responsibilities and Rights Journal, Vol. 4, No. 4, 1991 Katz, D., & Kahn, R Organ, D. W. (1988). Organizational Citizenship Behavior: The " 'Good Soldier" Syndrome. Lexington, MA: Graham, J