Organizational Behavior & Communication Paper
Southwest Airlines Organizational Behavior & Communication Paper
Erica Sepulveda Communications for Accountants/Com 530 January 30, 2012
Southwest Airlines Organizational Behavior & Communication Paper
Airlines, such as Southwest Airlines, strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number, logging on to the company’s website, or booking at an airport with a Southwest Airlines agent. The employees that assist these prospective and actual passengers are considered the backbone of the company and do their best to represent Southwest in the finest way possible. One may question, what makes these employees happy? What kind of organization culture are they surrounded by on a daily basis? “A strong organizational culture provides stability to an organization” (Robbins & Judge., 2011, pg.520).
Culture of Southwest Airlines According to Southwest Airlines mission statement, “Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer” (Southwest Airlines, 2012). This definitely shows a positive sign that the majority of employees working for this corporation are happy. As an unemployed individual looking for employment, a position within Southwest is where they would want to be. It’s evident that this company values their employees and strives to keep them happy. “Happy Employees = Happy Customers. Happy Customers keep Southwest flying” (Southwest Airline, 2012). Recently, Southwest Airlines was honored as one of the best companies to work for. “Southwest Airlines (NYSE: LUV)has been recognized as one of the top 50 Best Places to Work, a significant achievement, as nearly 150,000 companies are rated by their employees on Glassdoor” (PR Newswire, 2011). This
Erica Sepulveda Communications for Accountants/Com 530 January 30, 2012
Southwest Airlines Organizational Behavior & Communication Paper
Airlines, such as Southwest Airlines, strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number, logging on to the company’s website, or booking at an airport with a Southwest Airlines agent. The employees that assist these prospective and actual passengers are considered the backbone of the company and do their best to represent Southwest in the finest way possible. One may question, what makes these employees happy? What kind of organization culture are they surrounded by on a daily basis? “A strong organizational culture provides stability to an organization” (Robbins & Judge., 2011, pg.520).
Culture of Southwest Airlines According to Southwest Airlines mission statement, “Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer” (Southwest Airlines, 2012). This definitely shows a positive sign that the majority of employees working for this corporation are happy. As an unemployed individual looking for employment, a position within Southwest is where they would want to be. It’s evident that this company values their employees and strives to keep them happy. “Happy Employees = Happy Customers. Happy Customers keep Southwest flying” (Southwest Airline, 2012). Recently, Southwest Airlines was honored as one of the best companies to work for. “Southwest Airlines (NYSE: LUV)has been recognized as one of the top 50 Best Places to Work, a significant achievement, as nearly 150,000 companies are rated by their employees on Glassdoor” (PR Newswire, 2011). This
References: Beebe, S.A., & Materson, J.T. (2009). Communicating in small groups: Principles and Practices (9th ed) Gittell, J.H., (2003). The Southwest Airlines Way. Using the Power of Relationships to Retrieve High Performance Lee, William., 1994. A Conversation with Herb Kelleher. Organizational Dynamics. Retrieved from The University of Phoenix eBook Collection Database PR Newswire., 2011. Southwest Airlines Honored as One of the Top 50 Best Places to Work in 2012, a Glassdoor Employees ' Choice Award Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th ed.). Retrieved from The University of Phoenix eBook Collection database. Southwest Airlines Company., (2012). About Southwest. Retrieved from the World Wide Web.