Organisational Analysis
ORGANISATIONAL ANALYSIS OF
ZENITH BANK PLC
BY GINA PEARCE
SUBMITTED MAY 4TH 2009
An Action Learning Assignment submitted to Business School Netherlands, Nigeria in partial fulfillment of the requirements for an MBA Degree TABLE OF CONTENT
CONTENTS PAGE
1.0 INTRODUCTION…………………………………………………………………….. 4 1.1 Background……………………………………………………………………. 4 1.2 Nature and Size……………………………………………………………….. 4 1.3 Departments, Products and Services………………………………………… 4 1.4 Vision and Mission……………………………………………………………. 5 1.5 Researcher’s Functional Unit/Area of Influence……………………………. 5
2.0 PLANNED METHODOLOGY………………………………………………………. 6 2.1 Planning………………………………………………………………………… 7 2.2 Execution………………………………………………………………………. 8 2.3 Challenges Encountered………………………………………………………. 8
3.0 ORGANISATIONAL STRUCTURE AND CULTURE…………………………….. 8 3.1 Introduction to Organisational Structure……………………………………. 8 3.2 Organisational Structure……………………………………………………… 9 3.21 Types of Organisational Structure………………………………….. 9 3.3 The Elements of Structure…………………………………………………….. 11 3.4 Mintzberg’s Configurations and Zenith Bank Plc…………………………… 11 3.5 Zenith Bank Plc Organisational Structure…………………………………… 12 3.6 Efficiency and Effectiveness of Zenith Bank Plc…………………………….. 13 3.7 Mintzberg’s Design Parameters and Zenith Bank Plc………………………. 14 3.71 Job Specialiation……………………………………………………… 14 3.72 Behaviour Formalisation…………………………………………….. 14 3.73 Training and Indoctrination…………………………………………. 14 3.74Unit Grouping………………………………………………………….. 15 3.75 Size ……………………………………………………………………... 15 3.76 Planning and Control Systems………………………………………... 15 3.77 Liaison Devices………………………………………………………… 15 3.78 Vertical Decentralisation……………………………………………… 16 3.79
ZENITH BANK PLC
BY GINA PEARCE
SUBMITTED MAY 4TH 2009
An Action Learning Assignment submitted to Business School Netherlands, Nigeria in partial fulfillment of the requirements for an MBA Degree TABLE OF CONTENT
CONTENTS PAGE
1.0 INTRODUCTION…………………………………………………………………….. 4 1.1 Background……………………………………………………………………. 4 1.2 Nature and Size……………………………………………………………….. 4 1.3 Departments, Products and Services………………………………………… 4 1.4 Vision and Mission……………………………………………………………. 5 1.5 Researcher’s Functional Unit/Area of Influence……………………………. 5
2.0 PLANNED METHODOLOGY………………………………………………………. 6 2.1 Planning………………………………………………………………………… 7 2.2 Execution………………………………………………………………………. 8 2.3 Challenges Encountered………………………………………………………. 8
3.0 ORGANISATIONAL STRUCTURE AND CULTURE…………………………….. 8 3.1 Introduction to Organisational Structure……………………………………. 8 3.2 Organisational Structure……………………………………………………… 9 3.21 Types of Organisational Structure………………………………….. 9 3.3 The Elements of Structure…………………………………………………….. 11 3.4 Mintzberg’s Configurations and Zenith Bank Plc…………………………… 11 3.5 Zenith Bank Plc Organisational Structure…………………………………… 12 3.6 Efficiency and Effectiveness of Zenith Bank Plc…………………………….. 13 3.7 Mintzberg’s Design Parameters and Zenith Bank Plc………………………. 14 3.71 Job Specialiation……………………………………………………… 14 3.72 Behaviour Formalisation…………………………………………….. 14 3.73 Training and Indoctrination…………………………………………. 14 3.74Unit Grouping………………………………………………………….. 15 3.75 Size ……………………………………………………………………... 15 3.76 Planning and Control Systems………………………………………... 15 3.77 Liaison Devices………………………………………………………… 15 3.78 Vertical Decentralisation……………………………………………… 16 3.79
Bibliography: From a journal Abel Ezeoha (2007) Darnton, G. and Darnton, M. (1997) Business Process Analysis, Thomson-Learning. UK. 201-2 Sexton, William P Eisen Saul 2000. Cultural Change in the Pittsburgh Symphony Organisation: A Roundtable Discussion. Retrieved April 25th, 2009 from the World Wide Web, Harmony, http://www.soi.org/reading/change. Marketing, Net MBA Business Knowledge Center 2002-2007. Retrieved on the April 28th, 2009 from the World Wide Web, http://www.netmba.com/marketing/mix. Understanding Operations Management, 2008, The Open University, Learning Space Retrieved April 28th from the World Wide Web, http://openlearn.open.ac.uk/course/view.