Oracle Support
1. By how much time can Configuration Support Manager reduce time to log a Service Request?
0.1
0.75
0.3
0.05
0.5
2. Advanced Customer Services provide personalized support above and beyond Premier Support
True
False
3. Which 2 of the following are benefits of running HealthChecks? (Choose all correct answers)
Reduced Cost
Optimized System Performance
Increased Risk
Active Problem Avoidance
None of the Above
4. Maintenance Wizard is a support tool for Siebel based products?
True
False?
5. Technical Account Management and Expert Services came from the PeopleSoft Acquisition
True
False
6. The Global Support Infrastructure is made up of which of the following? (Choose all correct answers)
50 Local Languages
24X7 Mission Critical Support
20,000 Software Developers
7000+ Support Professionals
12X5 Mission Critical Support
Partner SMART: Oracle's Lifetime Support Policy (Answer all questions in this section)
7. Which of the following are modules of Oracle Premier Support? (Choose all correct answers)
Ecosystem Support
Proactive Automated Support
Product Enhancement and Updates
Lifetime Support
Global Support Outerstructure
8. Lifetime Support Supports you at Every Stage of the Applications Life Cycle
True
False
9. Certifications of New Oracle Products are covered under which level(s) of support?
Premier Support
Extended Support
Lifetime Support
Premier & Extended Support
None of the Above
10. Lifetime Support is only Applicable to which of the following Oracle Products?
JDEdwards
PeopleSoft
Oracle Ebusiness
Siebel
All of the above
11. Premier Support Extends for how many years after a product's release?
No limit
1 Year
10 years
8 Years
5 years
12. If the impact of a problem has changed, for example the problem has now been identified as risk to a project go-live, what should you do first?
Escalate the SR
Review the current severity of the SR and request
0.1
0.75
0.3
0.05
0.5
2. Advanced Customer Services provide personalized support above and beyond Premier Support
True
False
3. Which 2 of the following are benefits of running HealthChecks? (Choose all correct answers)
Reduced Cost
Optimized System Performance
Increased Risk
Active Problem Avoidance
None of the Above
4. Maintenance Wizard is a support tool for Siebel based products?
True
False?
5. Technical Account Management and Expert Services came from the PeopleSoft Acquisition
True
False
6. The Global Support Infrastructure is made up of which of the following? (Choose all correct answers)
50 Local Languages
24X7 Mission Critical Support
20,000 Software Developers
7000+ Support Professionals
12X5 Mission Critical Support
Partner SMART: Oracle's Lifetime Support Policy (Answer all questions in this section)
7. Which of the following are modules of Oracle Premier Support? (Choose all correct answers)
Ecosystem Support
Proactive Automated Support
Product Enhancement and Updates
Lifetime Support
Global Support Outerstructure
8. Lifetime Support Supports you at Every Stage of the Applications Life Cycle
True
False
9. Certifications of New Oracle Products are covered under which level(s) of support?
Premier Support
Extended Support
Lifetime Support
Premier & Extended Support
None of the Above
10. Lifetime Support is only Applicable to which of the following Oracle Products?
JDEdwards
PeopleSoft
Oracle Ebusiness
Siebel
All of the above
11. Premier Support Extends for how many years after a product's release?
No limit
1 Year
10 years
8 Years
5 years
12. If the impact of a problem has changed, for example the problem has now been identified as risk to a project go-live, what should you do first?
Escalate the SR
Review the current severity of the SR and request