Occidental Bank
I. Introduction
Occidental Bank is one of the largest banks in the Philippines and is the flagship company of the Occidental Group, the country’s first billion dollar bank in terms of net worth. It was established in 1962 in Ermita, Manila by a group of businessmen, led by Ms. Lean Cayanan, who is currently the bank’s chairman and single biggest shareholder. Its present headquarters are at Occidental Place, located along Paseo De Roxas, Makati City, and the Philippines’ financial center.
The bank is a universal bank and through its expanding bank network, offers banking services throughout the Philippines particularly to middle-market Filipino-Chinese businesses and leading corporations.
One of the biggest branches of Occidental Bank is the Quezon Avenue Branch. It is one of the few branches equipped with complete departments. Most of the departments in this branch are composed of more than 20 people. It caters to a wide base of clientele which is approximately one hundred fifty times more than that of a small branch.
Occidental Bank, Quezon Avenue Branch is under the helm of Mr. Fidel Ramas, the branch manager. Its sterling performance had been consistently recognized by the Head Office for the past 15 years. It has always managed to outdo itself in terms of customer growth and deposit growth. The branch is known for its excellent service.
II. Statement of the Problem
How Mr. Fidel Ramas, the branch manager will resolve the issues regarding the employee’s attitudes concerning Mr. Frank De Ocampo, the officer of the Tellering Section and Ms. Bella de Guzman, a bank teller directly reporting to the latter who are both considered to be very important assets of the company. Their non-stop altercations with each other are currently affecting the image of the bank and disrupting the organizational workflow.
III. Objectives
Mr. Fidel Ramas – Quezon Avenue Branch Manager
▪ To identify the reasons of
Occidental Bank is one of the largest banks in the Philippines and is the flagship company of the Occidental Group, the country’s first billion dollar bank in terms of net worth. It was established in 1962 in Ermita, Manila by a group of businessmen, led by Ms. Lean Cayanan, who is currently the bank’s chairman and single biggest shareholder. Its present headquarters are at Occidental Place, located along Paseo De Roxas, Makati City, and the Philippines’ financial center.
The bank is a universal bank and through its expanding bank network, offers banking services throughout the Philippines particularly to middle-market Filipino-Chinese businesses and leading corporations.
One of the biggest branches of Occidental Bank is the Quezon Avenue Branch. It is one of the few branches equipped with complete departments. Most of the departments in this branch are composed of more than 20 people. It caters to a wide base of clientele which is approximately one hundred fifty times more than that of a small branch.
Occidental Bank, Quezon Avenue Branch is under the helm of Mr. Fidel Ramas, the branch manager. Its sterling performance had been consistently recognized by the Head Office for the past 15 years. It has always managed to outdo itself in terms of customer growth and deposit growth. The branch is known for its excellent service.
II. Statement of the Problem
How Mr. Fidel Ramas, the branch manager will resolve the issues regarding the employee’s attitudes concerning Mr. Frank De Ocampo, the officer of the Tellering Section and Ms. Bella de Guzman, a bank teller directly reporting to the latter who are both considered to be very important assets of the company. Their non-stop altercations with each other are currently affecting the image of the bank and disrupting the organizational workflow.
III. Objectives
Mr. Fidel Ramas – Quezon Avenue Branch Manager
▪ To identify the reasons of