NVQ level 3
PWCS 31: Principles of communication in adult social care
1.
1.1- People communicate in many different way e.g verbally, hand gestures and many more. Reasons why people communicate in different ways is to make sure that they can be understand it what is trying to be said, the point that is trying to be made or instruction that need to be told. This is important in social care due to the clients possibly having learning difficulties or hearing problems. So it’s vital that your able to communicate in social care for the circumstances you can be in.
1.2- If there is a problem in communicate due to the fact of having a learning disability, hearing problem or speech problem, it can cause frustration to the person who is unable to express themselves or identify problem. This can cause frustration, aggressive behaviour or confused. This can cause a breakdown in communication and therefore hindering the relationship and further communication. In social to have the trust and being able to communicate with each other is a must need. 2.
2.1-Get back ground information from line manager so when introducing yourself to the client making sure you understand the needs being as understanding and supportive as can be. Ask the client and family how they would feel about certain issue that they need in term of communicating e.g verbally (spoken slowly or loudly), Written down for them to read and possibly hand gestures. Being adaptable is important.
2.2- When promoting effective communicating is to listen and understand the client’s needs and their opinion about their needs. As they may not be happy with the methods being used, so making sure they are comfortable, positive and encourage the client.
2.3- Non-verbal communication is a broad term used to describe any method of transferring information without words. Common forms of nonverbal communication include body language and facial cues. Tone of voice-concerns the emotional message being conveyed alongside the
1.
1.1- People communicate in many different way e.g verbally, hand gestures and many more. Reasons why people communicate in different ways is to make sure that they can be understand it what is trying to be said, the point that is trying to be made or instruction that need to be told. This is important in social care due to the clients possibly having learning difficulties or hearing problems. So it’s vital that your able to communicate in social care for the circumstances you can be in.
1.2- If there is a problem in communicate due to the fact of having a learning disability, hearing problem or speech problem, it can cause frustration to the person who is unable to express themselves or identify problem. This can cause frustration, aggressive behaviour or confused. This can cause a breakdown in communication and therefore hindering the relationship and further communication. In social to have the trust and being able to communicate with each other is a must need. 2.
2.1-Get back ground information from line manager so when introducing yourself to the client making sure you understand the needs being as understanding and supportive as can be. Ask the client and family how they would feel about certain issue that they need in term of communicating e.g verbally (spoken slowly or loudly), Written down for them to read and possibly hand gestures. Being adaptable is important.
2.2- When promoting effective communicating is to listen and understand the client’s needs and their opinion about their needs. As they may not be happy with the methods being used, so making sure they are comfortable, positive and encourage the client.
2.3- Non-verbal communication is a broad term used to describe any method of transferring information without words. Common forms of nonverbal communication include body language and facial cues. Tone of voice-concerns the emotional message being conveyed alongside the