Nt1310 Unit 4 Reaction Paper
Please see the attachment and its four sheets.
STEP 1
Check in: The examination of the charts will reveal the following improvements. The customer at the time of reservation is required to fill in the credit card details and expected check in times. These are required fields and a reservation is not booked until these details are entered. With reservation the details automatically get entered into the customer data store.
The policy is to keep a segment of the rooms ready and keep the 'expected check in' rooms ready at least two hours before the expected check in time.
When the guest arrives his identification details and credit card details are verified and he is speeded up to his ready room.
If a customer walks in he is first offered the segment of the ready rooms and if he selects any one of these he does a speeded up check in and is taken to his …show more content…
In case the customer does not use it, and walks to the reception, then the bellboy will automatically requisition the valet pick up car for the guest. Even if the guest goes to the reception, there will be a high-speed 'command service' backed check out service for the customer.
STEP 3
The service selected for improvement is the audio/video equipment. There are several guests that insists on a computer based music system so that they can download internet based music and even burn CDs on a computer. For this we have made arrangements with Desk Top Inc. They will ascertain the requirements of the customer, make a quotation, deliver the hardware/software and get the receipt signed by the customer.
In case the customer needs the normal DVD players and a choice of software, the hotel will provide these from its own stock and charge the customary rentals. This arrangement has obviated the need for the hotel to keep an expensive selection of computers and back up staff.
STEP
STEP 1
Check in: The examination of the charts will reveal the following improvements. The customer at the time of reservation is required to fill in the credit card details and expected check in times. These are required fields and a reservation is not booked until these details are entered. With reservation the details automatically get entered into the customer data store.
The policy is to keep a segment of the rooms ready and keep the 'expected check in' rooms ready at least two hours before the expected check in time.
When the guest arrives his identification details and credit card details are verified and he is speeded up to his ready room.
If a customer walks in he is first offered the segment of the ready rooms and if he selects any one of these he does a speeded up check in and is taken to his …show more content…
In case the customer does not use it, and walks to the reception, then the bellboy will automatically requisition the valet pick up car for the guest. Even if the guest goes to the reception, there will be a high-speed 'command service' backed check out service for the customer.
STEP 3
The service selected for improvement is the audio/video equipment. There are several guests that insists on a computer based music system so that they can download internet based music and even burn CDs on a computer. For this we have made arrangements with Desk Top Inc. They will ascertain the requirements of the customer, make a quotation, deliver the hardware/software and get the receipt signed by the customer.
In case the customer needs the normal DVD players and a choice of software, the hotel will provide these from its own stock and charge the customary rentals. This arrangement has obviated the need for the hotel to keep an expensive selection of computers and back up staff.
STEP