Note: Before you begin the assignment for Module 5, please click the Module 5 assignment link in the online course navigation pane for instructions on how to complete and submit your responses for assessing.
(100 minutes) Kaz Bakery Ltd. Several years ago, Karina Cutlass opened a small store that sells custom-made cakes, cookies, and pastries. Being skilled in baking from scratch with specialized ingredients, she quickly gained many loyal customers. Following the success of her first year in business, she incorporated her business under the name Kaz Bakery Ltd. (KBL). Over the past six years, the business has grown significantly, and with the assistance of several private investors, KBL has expanded, with retail locations in all major cities in Canada. Each …show more content…
This examination is a required step in the production process, and there is some evidence that this has happened several times prior to this incident. KBL has established its brand in the market and it largely depends on the high-caliber labour it hires to maintain the consistent quality from store to store. With increasing global opportunities, Karina is concerned about losing her employees and is considering a retirement pension plan as an added benefit for the employees. She has heard about defined benefit plans for small businesses, which she tells you provide the most benefit to employees, as well as tax savings for her organization. Karina would like more information on these plans, and whether or not this is the best choice for KBL. KBL recognizes that there is a potential to sell more products to existing customers if it had a more in-depth knowledge of customer preferences and shopping patterns. There are many customer relationship management (CRM) software systems available, and KBL management determined that software that tracks customer purchases with trending analysis would be most