Preview

Mobile Phone Multimedia Services

Good Essays
Open Document
Open Document
10627 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Mobile Phone Multimedia Services
FACULTY OF ECONOMICS AND BUSINESS ADMISTRATION, UNIVERSITY OF OULU WORKING PAPERS
____________________________________________________________

________ No. 26 ____________________________________________________________

________

Kaisa Koskela, Teea Palo (Editors)

CONSUMER BEHAVIOR AND VALUE CREATING NETWORKS IN MULTIMEDIA MOBILE SERVICES − RESULTS OF ROTUAARI PROJECT

____________________________________________________________

________

OULU 2007

Timo Koivumäki Jaana Tähtinen Kaisa Koskela (editor) Teea Palo (editor) Taloustieteiden tiedekunta Oulun yliopisto Department of Economics and Business Administration University of Oulu Osoite: Address: Puhelin: Phone: PL 4600 90401 Oulu, Finland +358 8 553 2925 Koivumäki +358 8 553 2586 Tähtinen +358 8 553 2906 Timo.Koivumäki@oulu.fi Jaana.Tahtinen@oulu.fi

Telefax: e-mail:

ISBN 978-951-42-8581-3 ISSN 1459-8418 ISBN 978-951-42-8582-0 ELEKTRONINEN VERSIO Oulu University Press August 2007

Timo Koivumäki, Dr. (Bus.Admin. ) Jaana Tähtinen, Dr. (Bus. Admin. )

University of Oulu, Department of Marketing

Consumer Behavior and Value Creating Networks in Multimedia Mobile Services − Results of Rotuaari Project

Abstract

This paper reports the main findings of the research conducted in the Department of Marketing during Rotuaari –research project. Rotuaari was a three –year (2003-2006) multidisciplinary research project, which focused on the development and testing of technologies and business models for mobile multimedia services of the future. Key components included service and testing environments, wireless technologies, new kinds of value chains and numerous field trials. The actual research in this project was divided into so-called work packages (WP), in which mobile multimedia services were approached from several intercomplementary perspectives. The work packages of the Department of Marketing focused on the value creating networks and consumer behavior.

Key words: Mobile



References: Heikkinen, M. & Still, J. (2005a) Business networks and new mobiles service development. Conference proceedings of the 4th International Conference on Mobile Business, Sydney Australia. Heikkinen, M. & Still, J. (2005b) Managerial roles in R&D networks: implications from new mobile service development. Conference proceedings of the 27th R&D Management Conference. (CD), Pisa, Italy Heikkinen, M., Mainela, T., Tähtinen, J. & Still, J. (2006) Organizational roles for managing in nets – case study of a new mobile service development net. Conference proceedings of the 22nd International Marketing and Purchasing Conference (CD), Milan, Italy Heikkinen, M. & Tähtinen, J. (2006) Managed formation process of R&D networks, International Journal of Innovation Management Vol. 10(3), 271-298. Kangas, H. & Ketola, K. (2006) Asenteet mobiilimainontaa kohtaan mainostoimistoissa. Oulun seudun ammattikorkeakoulun opinnäytetyö, [B.Sc. thesis]. Komulainen, H., Mainela, T., Sankari, O. & Tähtinen, J. (2005) Intermediary Roles in Value Co-Creation. Conference proceedings of the IMP Asia Conference (CD), Phuket, Thailand. Komulainen, H., Mainela, T., Sinisalo, J., Tähtinen, J. & Ulkuniemi, P. (2005a). Business Models in the Emerging Context of Mobile Advertising, Frontiers of eBusiness Research 2004, 590-6. Komulainen, H., Mainela, T., Sinisalo, J., Tähtinen, J. & Ulkuniemi, P. (2005b) Models of Mobile Advertising Network, E-Business Review, Vol V, 95-98. Komulainen, H., Mainela, T., Sinisalo, J., Tähtinen, J. & Ulkuniemi, P. (2006) Business model scenarios in mobile advertising, International Journal of Internet Marketing and Advertising, Vol. 3, No. 3, 254-270. Komulainen, H., Mainela, T. & Tähtinen, J. (2005) Intermediary Roles in Value Cocreation. Case study on mobile advertising triads. Paper presented at the 15th Nordic Workshop on Inter-Organizational Research, 19.–21.8.2005, Uppsala, Sweden. Komulainen, H., Mainela, T. & Tähtinen, J. (2006) Social networks in the initiation of the high tech firm 's internationalisation, International Journal of Entrepreneurship and Innovation Management, Vol. 6, No.6, 526-41. Komulainen, H., Mainela, T., Tähtinen, J. & Parhi, P. (2005) Expected, realized and potential value in a new service setting. Conference proceedings of the 21st IMP Conference [CD-ROM],, Rotterdam, Netherlands. Komulainen, H., Mainela, T., Tähtinen, J. & Ulkuniemi, P. (2004). Exploring customer perceived value in a technology intensive service innovation. Conference proceedings of the 20th IMP Conference [CD-ROM], Copenhagen, Denmark. Komulainen, H., Ristola, A. & Still, J. (2006a). Advertising in the mobile channel – evidence from a real-life experiment. Conference proceedings of the International Conference on Research in Advertising, Bath, UK. Komulainen, H., Ristola, A. & Still, J. (2006b). Mobile advertising in the eyes of retailers and consumers – empirical evidence from a real-life experiment. Conference proceedings of the International Conference on Mobile Business, Copenhagen, Denmark. 33 Leppäniemi, M., Karjaluoto, H. & Salo, J. (2004) The Success Factors of Mobile Advertising Value Chain. E-Business Review IV: 93-97. Salo, J. & Tähtinen, J. (2005) Retailer Use of Permission-Based Mobile Advertising. In: Clarke, I III and Theresa Flaherty (Eds), Advances in Electronic Marketing, Idea Group Inc., pp. 140-156 Salo, J. & Tähtinen, J. (2006) Special features of mobile advertising and their utilization. In: Encyclopedia of E-Commerce, E-Government and Mobile Commerce, Mehdi Khosrow-Pour (Ed.), Idea Group Inc., 1035-1040. Salo, T. (2006) Mobiilimainonnan erityispiirteet ja niiden hyödyntäminen. Oulun seudun ammattikorkeakoulun opinnäytetyö. [B.Sc. thesis]. Still, J. (2006) Conditions Influencing Knowledge Creation in the Early Stages of Research Networks. In: Frontiers of e-Business Research 2005, Conference proceedings of eBRF 2005, pp. 380-395. Takkula, T. & Tähtinen, J. (2006a) Mobile Advertising in Business-to-Business Communications. Conference proceedings of the 11th Conference on Corporate and Mobile Advertising, Ljubljana, Slovenia, 104-111. Takkula, T. & Tähtinen, J. (2006b) The Role of Mobile Adcommunication in Business to Business Marketing, Conference Proceedings of the 22nd IMP Conference (CD), Milan, Italy. Tähtinen, J. (2006) Mobile Advertising or Mobile Marketing. A Need for a New Concept? In: Frontiers of e-Business Research 2005, Conference proceedings of eBRF 2005, pp. 152-164. Tähtinen, J. & Salo, J. (2004) Special features of Mobile Advertising and their Utilization. Proceedings of the 33rd EMAC Conference (CD), Murcia. Spain. Ulkuniemi, P., Heikkinen, M., Komulainen, H. & Tähtinen, J. (2006) Challenges in Buying Technology Intensive Business Services. Conference Proceedings of the 22nd IMP Conference (CD), Milan, Italy.

You May Also Find These Documents Helpful

  • Good Essays

    The article starts by showing why the marketing tactics of five years ago would not work in the today’s world. With so much advancement taking place in the field of technology, it is only fair to say that mobile phones are becoming a major source for marketing and advertising. Also, because the use of internet increases the efficiency of advertising by reaching to customers all over the world, going online is the smart…

    • 585 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Value Chain Analysis

    • 451 Words
    • 2 Pages

    The value chain analysis is utilized by several companies to evaluate the competition, determine what type of services and products the customers need, and to determine ways to make the company grow and remain successful. “Verizon is a global leader in delivering innovation in communications, information and entertainment” (Verizon, 2012). The company provides services for the customers in the areas of wireless, residential, and business. Porter’s Generic Value Chain is the model used for the analysis.…

    • 451 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Barnes, S. ‘The Mobile Commerce Value Chain: Analysis and Future Developments.’ International Journal of Information Management, Vol. 22, pp 91-108 (2002)…

    • 2493 Words
    • 10 Pages
    Powerful Essays
  • Best Essays

    Is3220 Term Paper

    • 2446 Words
    • 10 Pages

    The contemporary school of thought in service science is currently dominated by the notion of service-centric services (Lusch & Vargo, 2008), whereby it is believed that the end users are the determinant of value of a given service and co-producing a service with the end users would enhance the value of the service. A main assumption made by this school of thought is that all aspect of services, from creation to delivery process, is the domain of the service providers. However, the emergence of disruptive technologies such as the internet, social media, etc has reduced the operational barriers, empowering the end users to become services provider themselves. This empowerment has led to the creation of what is known as user generated services. Such services potentially challenge the complementary notion of service-centric services. Hence, in my term paper, I shall examine how user generated services has affected the service dynamic between the service providers and the end users, using the mobile phone service industry as a backdrop. Firstly, I would define what is exactly is user generated services. Then, I will discuss about user generated services in the mobile phone service industry. Last but not least, I would explore how mobile phone service providers can leverage user generated services, regardless of the service model that the service providers adopt.…

    • 2446 Words
    • 10 Pages
    Best Essays
  • Best Essays

    Andersson, P. a. (2006). Mobile music, customer value, and changing market needs. International Journal on Media Management , 92-103.…

    • 3340 Words
    • 14 Pages
    Best Essays
  • Good Essays

    Doomed Year

    • 1075 Words
    • 5 Pages

    The increased use of the Internet provides businesses with multiple challenges and opportunities, both in terms of the range of products offered as well as new ways to conduct business and access customers. Additionally, the smartphone and tablet trend toward the consolidation of functions such as computing, messaging, phone calls, GPS navigation, games, camera, and etc will influence both the demand for these…

    • 1075 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Marketing via wireless technology is mobile marketing and there are many benefits; the main benefit is that it is extremely cost effective for organizations. The communication is direct and immediate
and you can receive it anytime or anywhere, especially now that wireless technology is available on cell phones. The information can be targeted to particular audience groups based on age, gender, etc.
and there is potential for viral marketing as customers tend to forward messages in groups and it can be easily integrated in cross-media including television, print and radio.…

    • 1025 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Iphone Technology

    • 3065 Words
    • 13 Pages

    Tschenerning, Heidi and Mathiassen, Lars (2010, March). “Early adoption of mobile devices: A social network perspective.” JITTA: Journal of Information Technology Theory and Application, 11(1), 23-42.…

    • 3065 Words
    • 13 Pages
    Good Essays
  • Powerful Essays

    Customer Value Marketing

    • 1775 Words
    • 8 Pages

    Komulainen Hanna; Mainela Tuija; Tahtinen Jaana; Ulkuniemi Pauliina (2004) “Exploring Customer Perceived value in a Technology Intensive Service Innovation”, volume 20, page 27.…

    • 1775 Words
    • 8 Pages
    Powerful Essays
  • Better Essays

    Appliication of VALS

    • 6744 Words
    • 24 Pages

    A European luxury automobile manufacturer used VALS to identify online, mobile applications that would appeal to affluent, early-adopter consumers within the next five years. On the basis of the VALS Innovation Diffusion model, the manufacturer identified early-adopter groups; it explored their reactions to a variety of mobile services for use in automobiles. The VALS analysis enabled the company to prioritize applications for development and determine the best strategic alliances to pursue.…

    • 6744 Words
    • 24 Pages
    Better Essays
  • Powerful Essays

    Nokia Product Categories

    • 2272 Words
    • 10 Pages

    Nokia cell phones have been arranged into four different categories, according to use, price, need etc. The four categories are Multimedia, Business, Lifestyle and Connect and each category contains several different phone models. Here for this exercise, I shall evaluate these different business units in relation to the 4Ps model of marketing.…

    • 2272 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Abstract — Unknown to most North American consumers, a mobile data and Internet service in Japan called i-mode has been highly successful in that country for the past decade. Unfortunately, mobile data services in North America have lagged behind many European and Asian countries. However, the situation changed rapidly with the iPhone, launched in the US in June 2007. Consumers lined up for days for the chance to purchase one, and over 500,000 units sold on the first weekend. Since that time, over 42 million iPhones have been sold, arguably making it one of the most successful mobile phone products ever launched. What is it that makes the iPhone such a success? In this paper we define a set of success criteria to investigate the success of the iPhone and propose a comprehensive success model. The success model can be used by both academics and practitioners to understand the reasons why, and ways to ensure that mobile data and commerce services become successful. Keywords - mobile business model, success factor analysis, mobile Internet, mobile data services, iPhone, SmartPhone…

    • 7148 Words
    • 20 Pages
    Powerful Essays
  • Powerful Essays

    (2008), “Service dominant logic. Implications at the marketing/entrepreneurship interface”, Journal of Research in Marketing and Entrepreneurship, Vol. 10, No. 1, pp. 57-69 Kotler, P. (2003), Marketing Management, Pearson Education Inc, New Jersey Kraus, S., Harms, R. and Fink, M. (2010), “Entrepreneurial marketing: moving beyond marketing in new ventures”, Int. J. Entrepreneurship and Innovation Management, Vol. 11, No. 1, pp. 19-34 Lee, K.S., Lim, G.H. and Tan, S.J. (1999), “Dealing with Resource Disadvantage: Generic Strategies for SMEs”, Small Business Economics, Vol. 12, No. 4, pp. 299-311 Lodish, L.M., Morgan, H.L. and Kallianpur, A. (2001), Entrepreneurial Marketing. Lessons from Wharton’s Pioneering MBA Course, John Wiley & Sons, Inc., New York. Mador, M. (2000), “Strategic decision Making”, Journal of Research in Marketing & Entrepreneurship, Vol. 2, No. 3, pp 215-234 Martin, D.M. (2009), “The entrepreneurial marketing mix”, Qualitative Market Research: An International Journal, Vol. 12, No. 4, pp. 391-403 Martinez, M.A. and Aldrich, H.E. (2011), “Networking strategies for entrepreneurs: balancing cohesion and diversity”, International Journal of Entrepreneurial Behaviour & Research, Vol. 17, No. 1, pp. 7-38 Metcalfe, J.S. (2006), “Entrepreneurship: an evolutionary perspective”, in Casson, M., Yeung, B., Basu, A. and Wadeson (eds.) The Oxford Handbook of Entrepreneurship, pp. 59-90, Oxford University Press, Oxford Morrish, S.C., Miles, M.P. and Deacon, J.H. (2010), “Entrepreneurial marketing: acknowledging the entrepreneur and customer-centric interrelationship”, Journal of Strategic Marketing, Vol. 14, No. 4, pp. 303-316…

    • 8591 Words
    • 35 Pages
    Powerful Essays
  • Powerful Essays

    Title: Author: ICT in Marketing: A Study of The Use of Internet and Mobile Phones in Five Selected Companies in Dublin Alexander Oyetunde Oshunloye…

    • 25488 Words
    • 102 Pages
    Powerful Essays
  • Powerful Essays

    Em 21st Century

    • 5442 Words
    • 22 Pages

    References: Barney, J.B. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, Vol. 17, pp. 99-120. Carson, D. and Gilmore, A. (2000), “Marketing at the interface: not ‘what’ but ‘how’”, Journal of Marketing Theory and Practice, Vol. 8 No. 2, pp. 1-7. Chmielewski, D.C. and Sarno, D. (2009), “How MySpace fell off the pace”, Los Angeles Times, available at: http://articles.latimes.com/2009/jun/17/business/fi-ct-myspace17 (accessed 17 June 2011). Coviello, N. and Joseph, R. (2011), “An entrepreneurship lens on the SDL: insights from NPD”, unpublished PhD thesis, University of Auckland, Auckland. Covin, J.G. and Slevin, D.P. (1989), “Strategic management of small firms in hostile and benign environments”, Strategic Management Journal, Vol. 10 No. 15, pp. 75-87. Day, G. (1994), “The capabilities of market-driven organisations”, Journal of Marketing, Vol. 58 No. 4, pp. 37-52. de Wit, B. and Meyer, R. (2010), Strategy: Process, Content, Context – An International Perspective, 4th ed., Cengage, Andover. Deacon, J.H. (2002), “Contextual marketing – commonalities and personalities – fuzzy experiential excellence”, UIC Research Symposium: American Academy of Marketing, San Diego State University, San Diego, CA. Friar, J.H. and Balachandra, R. (1999), “Spotting the customer for emerging technologies”, Research Technology Management, Vol. 42 No. 4, pp. 37-43. Han, J.K., Kim, N. and Kim, H.B. (2001), “Entry barriers: a dull-, one-, or two-edged sword for incumbents? Unraveling the paradox from a contingency perspective”, Journal of Marketing, Vol. 65 No. 1, pp. 1-14. Jaworski, B. and Kohli, A.K. (1993), “Market orientation: antecedents and consequences”, Journal of Marketing, Vol. 57 No. 3, pp. 53-70. Jaworski, B., Kohli, A. and Sahay, A. (2000), “Market-driven versus driving markets”, Academy of Management Science Journal, Vol. 28 No. 1, pp. 45-54. Kim, W.C. and Mauborgne, R. (2004), “Blue ocean strategy”, Harvard Business Review, Vol. 82 No. 10, pp. 76-84.…

    • 5442 Words
    • 22 Pages
    Powerful Essays