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Background
The Army Crew team was going to attend the national championship race, but Coach P was facing an unusual situation in the Army Crew team: the Junior Varsity crew boat frequently beat the Varsity boat during practice and in some races. The Varsity boat consisted of top eight rowers with excellent speed, strength and rowing techniques. Coach P needs to make decisions to solve this difficulty.
Analysis of the problem
JV crew boat was not supposed to frequently beat the V boat. And it wasn’t that the JV was getting faster; the Varsity appeared to be slowing down. As can be seen from the Exhibit 1 and Exhibit 2, the relationship in Varsity crew was not as good as that in JV crew. The Varsity boat’s members had the best technical skill and conditioning among the 16 rowers, but no one was classified as a leader while several were labeled as team disrupters. In contrast, the JV boat’s members had virtually no team disrupters. There is no trust among the team members in Varsity crew. Each rower in Varsity crew was focused on his individual performance as opposed to the team’s performance. After every practice and race, the crews put away the equipment and conducted a self-critique, critiquing each other individually on the details of the practice or race. They prefer to complain rather than talk with each other to review why they failed.
The crew teamwork in this case is a production line, which means it is just do your own task and finish the work by yourself. In the production line, the performance relies on the whole team performance rather than the individual performance. In this case, the 8 individuals in the Varsity crew have excellent individual skills, but when all 8 rowed at the same time, the JV beat the Varsity. Probably the reason is that Varsity team was not a true team. They were merely 8 star athletes, with no cohesion or team chemistry doesn’t coordinate with each team member well.
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Coach P had 3 options to solve the

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