Findings from the 2010 Public Attitudes Survey
PERCEPTIONS
Public Perceptions Series October 2011
CMC vision: That the CMC make a unique contribution to protecting Queenslanders from major crime, and promote a trustworthy public sector CMC mission: To combat crime and improve public sector integrity
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Contents
Foreword ................................................................................................................................... iv Acknowledgements …show more content…
Most contacts (82%, n = 133) were self-initiated, whereas 18 per cent (n = 29) were employee-initiated. 2 As shown in Figure 9, people who initiated contact with a local government employee commonly reported that they made contact: • to make a complaint • to make an enquiry or seek information. Compared with the 2008 survey, people in 2010 were more likely to report dissatisfaction after making a complaint, seeking assistance from local government employees or making a submission. Respondents were less likely in 2010 to report dissatisfaction after raising a concern or discussing a community or personal issue. Figure 9. Reasons for self-initiated contact with local government (2008 and