MGT330 Case Study Starbucks Structure w
Case Study: Starbucks’ Structure
Cynthia Duff
MGT330: Management for Organizations
Instructor: James Worsley
October 13, 2014
Case Study: Starbucks’ Structure Starbucks Coffee, we all know the name and most love the coffee and atmosphere it brings to our daily lives. Starbucks started out like most organizations a small coffee shop in 1971 in Seattle’s historic Pike Place Market and grew. This small shop started out as a single owner who the employees answered to which is known as departmentalization by function and has now grown to be divided by territories known as geographic regions. This fortune 500 company is not a stranger to economic hard times, in 2008 and 2009 Starbucks closed over 600 stores. The organization went thru a restructuring period and created new job descriptions, formed departmentalization, the leadership looked at if they should centralize power and decision-making or decentralize the operation and what organizational configuration would best fit their mission statement. Creating a job description and job specification for a Barista coffee maker that best suites the mission statement for Starbucks is no easy task. A job is a task that your employer is asking you to do. A coffee barista has many to tasks thru out the shift that will add up to be her job. A “precise job descriptions provide workers with clarity regarding which tasks they are and are not assigned to do. Well-written job specifications enhance the odds that the proper person will be hired to complete the assigned tasks” (Reilly, Minnick, Baack, 2011). This process begins with a job “analysis, which results in the assignment of individual tasks to specific jobs. Then, a job description outlining the tasks and duties can be created. Finally, a job specification identifies the eligibility requirements or qualifications needed to perform a job” (Reilly, Minnick, Baack, 2011).
Barista: Job Description
Job Summary:
The Barista is one of the first employees the customer will
Cynthia Duff
MGT330: Management for Organizations
Instructor: James Worsley
October 13, 2014
Case Study: Starbucks’ Structure Starbucks Coffee, we all know the name and most love the coffee and atmosphere it brings to our daily lives. Starbucks started out like most organizations a small coffee shop in 1971 in Seattle’s historic Pike Place Market and grew. This small shop started out as a single owner who the employees answered to which is known as departmentalization by function and has now grown to be divided by territories known as geographic regions. This fortune 500 company is not a stranger to economic hard times, in 2008 and 2009 Starbucks closed over 600 stores. The organization went thru a restructuring period and created new job descriptions, formed departmentalization, the leadership looked at if they should centralize power and decision-making or decentralize the operation and what organizational configuration would best fit their mission statement. Creating a job description and job specification for a Barista coffee maker that best suites the mission statement for Starbucks is no easy task. A job is a task that your employer is asking you to do. A coffee barista has many to tasks thru out the shift that will add up to be her job. A “precise job descriptions provide workers with clarity regarding which tasks they are and are not assigned to do. Well-written job specifications enhance the odds that the proper person will be hired to complete the assigned tasks” (Reilly, Minnick, Baack, 2011). This process begins with a job “analysis, which results in the assignment of individual tasks to specific jobs. Then, a job description outlining the tasks and duties can be created. Finally, a job specification identifies the eligibility requirements or qualifications needed to perform a job” (Reilly, Minnick, Baack, 2011).
Barista: Job Description
Job Summary:
The Barista is one of the first employees the customer will
References: LaMonica, P. (2008). Wishing on a fallen Starbucks. CNN Money. Retrieved from http://money.cnn.com/2008/07/30/markets/thebuzz/ Reilly, M., Minnick, C., & Baack, D. (2011). The five functions of effective management (2nd ed.). San Diego, CA: Bridgepoint Education, Inc. Starbucks (n.d.) Starbucks Corporation. Retrived from: https://wfa.kronostm.com/index.jsp?seq=home&applicationName=StarbucksNonReqExt&locale=en_US