Mcdonald’s Success Strategy and Global Expansion Through Customer Satisfaction
Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION
Bahaudin G. Mujtaba, Bina Patel, Nova Southeastern University, Journal of Business Case Studies – Third Quarter 2007
This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by offering best quality product.
The research revealed that the customer actually can trust Mcdonald’s who provie them with the food of high quality ingredients. Where the supplier who supplies the ingredients are the most trusted vensors. This very thing led Mcdonald’s corporation to become in Indian market, where people today are very much health conscious and want best food quality. This thing was well understood by Mcdonald’s and thus provided customers with the best quality product.
customer-satisfaction rating of all the major retail sectors in INDIA the University of Michigan business school, 2004, Vol. 38 Issue 10, p6-77, 2p reports on the research of the survey conducted by the university of Michigan business school, where the study of customer satisfaction level of customers and their rating was recorded to check the performance of all major retail chains of restaurants. Where Papa john’s as the highest scorer among the quick service chain where Mcdonald’s stood at second place in terms of customer satisfaction. So the research was actually done to know the real position of Mcdoonald’s considering customer service as their main focus for the chain.
The ultimate aim of service marketing is not just to become a service leader but creating a service brand is a big deal because that is only the key to achieving this aim of service marketing. So Mcdonald’s during its delivery process each moment of interaction between the firm and the customer called moments
Bahaudin G. Mujtaba, Bina Patel, Nova Southeastern University, Journal of Business Case Studies – Third Quarter 2007
This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by offering best quality product.
The research revealed that the customer actually can trust Mcdonald’s who provie them with the food of high quality ingredients. Where the supplier who supplies the ingredients are the most trusted vensors. This very thing led Mcdonald’s corporation to become in Indian market, where people today are very much health conscious and want best food quality. This thing was well understood by Mcdonald’s and thus provided customers with the best quality product.
customer-satisfaction rating of all the major retail sectors in INDIA the University of Michigan business school, 2004, Vol. 38 Issue 10, p6-77, 2p reports on the research of the survey conducted by the university of Michigan business school, where the study of customer satisfaction level of customers and their rating was recorded to check the performance of all major retail chains of restaurants. Where Papa john’s as the highest scorer among the quick service chain where Mcdonald’s stood at second place in terms of customer satisfaction. So the research was actually done to know the real position of Mcdoonald’s considering customer service as their main focus for the chain.
The ultimate aim of service marketing is not just to become a service leader but creating a service brand is a big deal because that is only the key to achieving this aim of service marketing. So Mcdonald’s during its delivery process each moment of interaction between the firm and the customer called moments