Managing Organization - Dhl
THE HONG KONG INSTITUTE OF VOCATIONAL EDUCATION (KWAI CHUNG)
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Content
Background P.3
Goal and Planning P.4
Structure P.4-5
Employee Recruitment P.6
Training P.7
Evaluating employees – Appraisal P.8
Human Resources Management P.10-12
Communication P.13
Conclusion P.14-15
References P.16
Background
DHL Hong Kong
DHL Express was the first international air expresses company to operate in Hong Kong. With DHL’s experience in local and regional markets, DHL strive to deliver the highest level of services and solutions. In 2000, DHL 's Central Asia Hub at the Hong Kong International Airport began operation. In 2002, DHL entered into a franchise agreement for the development, construction and operation of a dedicated Express Cargo Terminal at Hong Kong International Airport. The fully dedicated ECT of an operational area at 18,200m2 became operational in 2004, serving as the home of DHL 's Asian Air Network.
DHL Express has an extensive service network which includes Express Centers and Drop-off Boxes situating in major business districts. DHL Express has 2 service centers and the Central Asia Hub to channel all cross-border movements. These facilities are the most sophisticated amongst local industry players and have the capacity and the capability to move shipments quickly and efficiently.
Goal and Planning
Planning defines the organization’s objectives or goals, establishing an overall strategy for achieving those goals, and developing a comprehensive hierarchy of plans to integrate and coordinate activities. Customer satisfaction is the No. 1 factor of DHL Group 's success. Its core business is to deliver excellent service. It strives to establish long-term business partnerships with its customers. This shows that DHL understands customers clearly and implements the objective ‘Customer-oriented’. A clear planning can lead to successful achievement of the goals.
Structure
Specialized Services (Work Specialization)
DHL’s services were
[pic]
Content
Background P.3
Goal and Planning P.4
Structure P.4-5
Employee Recruitment P.6
Training P.7
Evaluating employees – Appraisal P.8
Human Resources Management P.10-12
Communication P.13
Conclusion P.14-15
References P.16
Background
DHL Hong Kong
DHL Express was the first international air expresses company to operate in Hong Kong. With DHL’s experience in local and regional markets, DHL strive to deliver the highest level of services and solutions. In 2000, DHL 's Central Asia Hub at the Hong Kong International Airport began operation. In 2002, DHL entered into a franchise agreement for the development, construction and operation of a dedicated Express Cargo Terminal at Hong Kong International Airport. The fully dedicated ECT of an operational area at 18,200m2 became operational in 2004, serving as the home of DHL 's Asian Air Network.
DHL Express has an extensive service network which includes Express Centers and Drop-off Boxes situating in major business districts. DHL Express has 2 service centers and the Central Asia Hub to channel all cross-border movements. These facilities are the most sophisticated amongst local industry players and have the capacity and the capability to move shipments quickly and efficiently.
Goal and Planning
Planning defines the organization’s objectives or goals, establishing an overall strategy for achieving those goals, and developing a comprehensive hierarchy of plans to integrate and coordinate activities. Customer satisfaction is the No. 1 factor of DHL Group 's success. Its core business is to deliver excellent service. It strives to establish long-term business partnerships with its customers. This shows that DHL understands customers clearly and implements the objective ‘Customer-oriented’. A clear planning can lead to successful achievement of the goals.
Structure
Specialized Services (Work Specialization)
DHL’s services were
References: http://www.dhl.com.hk/publish/hk/zt.high.html http://www.dpwn.com/ http://en.wikipedia.org/wiki/Main_Page http://jiujik.scmp.com/jsarticle.php?lcid=HK.B5&artid=3000021276&arttype=INDP&artsection=CAREER http://www.headlinejobs.hk/Graduaterecruitment/top_trainee_programmes_pe.asp?nid=77