Managing Change
Chapter 2
Images of Managing Change
Learning Objectives
•
•
•
•
•
Understand the importance of organizational images and mental models.
Identify different images of managing and of change outcomes.
Outline six different images of managing change.
Identify the theoretical underpinnings of these six change management images.
Understand the practical implications of the six images and how to use them.
Images of Managing Change
Images of
Managing
Change
◦ Top-down view of management
◦ Fayol’s theory of management: planning, organizing, commanding, coordinating and controlling.
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer
Three Core
Uses of the
Images
Controlling…
Shaping…
◦ Participative style of management
◦ Improving the capabilities of people within the organization
Images of Change Outcomes
Images of
Managing
Change
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer
Three Core
Uses of the
Images
Intended Change:
◦ Change is a result of planned action
Partially Intended Change:
◦ Change may need to be re-modified after it is initially implemented
Unintended Change:
◦ Forces beyond the control of the change manager
Images of Change Managers
Images of
Managing
Change
Images of Managing
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer
Three Core
Uses of the
Images
Controlling . . .
(activities)
Intended
Images of
Partially
Change
Intended
Outcomes
Unintended
Shaping . . .
(capabilities)
DIRECTOR
COACH
NAVIGATOR
INTERPRETER
CARETAKER
NURTURER
Images of Change Managers
Images of
Managing
Change
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
Images of Managing Change
Learning Objectives
•
•
•
•
•
Understand the importance of organizational images and mental models.
Identify different images of managing and of change outcomes.
Outline six different images of managing change.
Identify the theoretical underpinnings of these six change management images.
Understand the practical implications of the six images and how to use them.
Images of Managing Change
Images of
Managing
Change
◦ Top-down view of management
◦ Fayol’s theory of management: planning, organizing, commanding, coordinating and controlling.
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer
Three Core
Uses of the
Images
Controlling…
Shaping…
◦ Participative style of management
◦ Improving the capabilities of people within the organization
Images of Change Outcomes
Images of
Managing
Change
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer
Three Core
Uses of the
Images
Intended Change:
◦ Change is a result of planned action
Partially Intended Change:
◦ Change may need to be re-modified after it is initially implemented
Unintended Change:
◦ Forces beyond the control of the change manager
Images of Change Managers
Images of
Managing
Change
Images of Managing
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer
Three Core
Uses of the
Images
Controlling . . .
(activities)
Intended
Images of
Partially
Change
Intended
Outcomes
Unintended
Shaping . . .
(capabilities)
DIRECTOR
COACH
NAVIGATOR
INTERPRETER
CARETAKER
NURTURER
Images of Change Managers
Images of
Managing
Change
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator