Management Control Systems at Air India
MANAGEMENT CONTROL SYSTEMS AT
Table of Contents
1. Introduction 3 1.1 Domestic Operations 3 1.2 Services 3
2. Organization Structure 4 2.1 Current Structure 4 2.2 Outgrowing the traditional model 4
3. Management Style And Culture 7 3.1 Attitude towards employees 7 3.2 Decision-making process 7 3.3 Focus of Air India 7 3.4 Credibility & Caring-Key to Air India’s Culture 8 3.5 Role of Supervisors 8 3.6 Role of Relational Competence 9 3.7 Official Language Implementation 9
4. Control Process of Air India 10 4.1 Steps taken for effective control process/system in the organization 10 4.2 Norms set for the discharge of functions 13 4.3 Scrutiny of policies and activities 13 4.4 The budget allocated to each agency 13 4.5 Reward 13 4.6 Wage disparity 15 4.7 Over Time 15
5. Communication and Coordination 16 5.1 Internal communication system 16 5.2 External communication system 17
6. Conclusion & Recommendations 18
1. Introduction
Air India, a national carrier is characterized with an urge to excel and enthusiasm started its operations on October 15, 1932. The merger of Air India and Indian, the country’s leader in the domestic sector, has helped the airline in emerging as a major force in the airline industry.
1.1 Domestic Operations
On the domestic front, Air India operates to 47 stations, and 17 are connected to international destinations. The 172-seater Airbus A321 aircraft connects all major metros. The Regional operations provide coverage to all the metros and many smaller cities across the nation.
1.2 Services
Apart from the basic services that an airline provides, Air India also offers – Frequent Flyer Programme- "Flying Returns”. Members of the Flying Returns Programme (FRP), can accrue mileage points while flying on Air India, Lufthansa and flights of Air India’s code share partners, and redeem them for award tickets or avail other facilities available with the service provider on Air India
Table of Contents
1. Introduction 3 1.1 Domestic Operations 3 1.2 Services 3
2. Organization Structure 4 2.1 Current Structure 4 2.2 Outgrowing the traditional model 4
3. Management Style And Culture 7 3.1 Attitude towards employees 7 3.2 Decision-making process 7 3.3 Focus of Air India 7 3.4 Credibility & Caring-Key to Air India’s Culture 8 3.5 Role of Supervisors 8 3.6 Role of Relational Competence 9 3.7 Official Language Implementation 9
4. Control Process of Air India 10 4.1 Steps taken for effective control process/system in the organization 10 4.2 Norms set for the discharge of functions 13 4.3 Scrutiny of policies and activities 13 4.4 The budget allocated to each agency 13 4.5 Reward 13 4.6 Wage disparity 15 4.7 Over Time 15
5. Communication and Coordination 16 5.1 Internal communication system 16 5.2 External communication system 17
6. Conclusion & Recommendations 18
1. Introduction
Air India, a national carrier is characterized with an urge to excel and enthusiasm started its operations on October 15, 1932. The merger of Air India and Indian, the country’s leader in the domestic sector, has helped the airline in emerging as a major force in the airline industry.
1.1 Domestic Operations
On the domestic front, Air India operates to 47 stations, and 17 are connected to international destinations. The 172-seater Airbus A321 aircraft connects all major metros. The Regional operations provide coverage to all the metros and many smaller cities across the nation.
1.2 Services
Apart from the basic services that an airline provides, Air India also offers – Frequent Flyer Programme- "Flying Returns”. Members of the Flying Returns Programme (FRP), can accrue mileage points while flying on Air India, Lufthansa and flights of Air India’s code share partners, and redeem them for award tickets or avail other facilities available with the service provider on Air India