Management and Leadership Style
1. Controlling compares ____________ to see if goals are being achieved.
a.i. Actual performance to competitor performance
a.ii. Planned performance to standard performance
a.iii. Actual performance to planned performance
a.iv. Standard performance in ideal performance
2. For managers, communication can’t be overemphasized because ____________ requires communication.
a.i. Planning
a.ii. Decision-making
a.iii. Everything a manager does
a.iv. Supervising and monitoring employees
3. Which kind of control takes place before the actual work is carried out?
a.i. Feed forward
a.ii. Concurrent
a.iii. Feedback
a.iv. Recurrent
4. Jared’s boss encourages employees to participate in the decision-making process but does not give them complete freedom to do, as they like. She has this kind of
a.i. Democratic
a.ii. Monarchial
a.iii. Lasses fairs
a.iv. Autocratic
5. Courtesy and timeliness are measures of___________.
a.i. Product appeal
a.ii. Service quality
a.iii. Service cost
a.iv. Product quality
6. What types of seedforwards concurrent and feedback controls can managers put in place to help with an employee absentee problem?
7. __________ Management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.
a.i. Operations
a.ii. Control
a.iii. Planning
a.iv. Systems
8. What managers choose to measure largely determines an organization’s_________.
Image
Leaders and leadership style
Goals
Structure
9. A theory that suggests that employees compare their inputs and outputs from a job to the ratio of relevant others is known as _________.
Equality theory
Reimbursement theory
Goal setting
Action motivation
10. When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this
Selective pent option
Enovation
Information overlooked
Reluctant
11. ___________ Is a
a.i. Actual performance to competitor performance
a.ii. Planned performance to standard performance
a.iii. Actual performance to planned performance
a.iv. Standard performance in ideal performance
2. For managers, communication can’t be overemphasized because ____________ requires communication.
a.i. Planning
a.ii. Decision-making
a.iii. Everything a manager does
a.iv. Supervising and monitoring employees
3. Which kind of control takes place before the actual work is carried out?
a.i. Feed forward
a.ii. Concurrent
a.iii. Feedback
a.iv. Recurrent
4. Jared’s boss encourages employees to participate in the decision-making process but does not give them complete freedom to do, as they like. She has this kind of
a.i. Democratic
a.ii. Monarchial
a.iii. Lasses fairs
a.iv. Autocratic
5. Courtesy and timeliness are measures of___________.
a.i. Product appeal
a.ii. Service quality
a.iii. Service cost
a.iv. Product quality
6. What types of seedforwards concurrent and feedback controls can managers put in place to help with an employee absentee problem?
7. __________ Management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.
a.i. Operations
a.ii. Control
a.iii. Planning
a.iv. Systems
8. What managers choose to measure largely determines an organization’s_________.
Image
Leaders and leadership style
Goals
Structure
9. A theory that suggests that employees compare their inputs and outputs from a job to the ratio of relevant others is known as _________.
Equality theory
Reimbursement theory
Goal setting
Action motivation
10. When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this
Selective pent option
Enovation
Information overlooked
Reluctant
11. ___________ Is a