Local Literature Customer Service Skill Employed in the Restaurant
Customer Service Skills Employed in Kamayan Restaurant in Marikina City
A Thesis Proposal Presented to the Faculty
Of the College of Bachelor Science of Hospitality Management
In Partial Fulfillment
Of the Requirements for the Subject HRM 109
Leading to the Degree of Bachelor of Science
In Hospitality Management
By
Zabala Jem
Brillantes Judy Ann
Gatbunton Romaline
Chapter 1
The Problem and Its Background
Introduction
Customer Service Skills is the most important in hospitality industry. The capabilities of the employees in restaurant much more give importance. By a formal procedure used in the evaluation of work skills performance, it really develops their skills. The basic human tendency to make judgments about those one is working with, as well as about oneself. The quality service does not just happen by chance. It is not the result of an extraordinary employee who goes of the way to please a particular customer. Quality service needs to be plan and manage, from the service delivery system to maintain standard operations that ensure quality is both high and meet the quality service and value. Customer Service Skills can be learning. There are some who are having difficulties learning these skills and there are also those who easily learn them. Communication is one of the most important skills in customer service. And also need to listen to the customers carefully so you could understand their concern. Need to practice speaking clearly to customers will be able to understand you. Listening is an
important skill also in the communication process. Let the customers talk and state their concerns so you can effectively help them. Some establishments encounter problems due to lack of Customer Service Skills employed in selected restaurants. Their knowledge, skills, behavior and capabilities are not enough to achieve their tasks accordingly and to
A Thesis Proposal Presented to the Faculty
Of the College of Bachelor Science of Hospitality Management
In Partial Fulfillment
Of the Requirements for the Subject HRM 109
Leading to the Degree of Bachelor of Science
In Hospitality Management
By
Zabala Jem
Brillantes Judy Ann
Gatbunton Romaline
Chapter 1
The Problem and Its Background
Introduction
Customer Service Skills is the most important in hospitality industry. The capabilities of the employees in restaurant much more give importance. By a formal procedure used in the evaluation of work skills performance, it really develops their skills. The basic human tendency to make judgments about those one is working with, as well as about oneself. The quality service does not just happen by chance. It is not the result of an extraordinary employee who goes of the way to please a particular customer. Quality service needs to be plan and manage, from the service delivery system to maintain standard operations that ensure quality is both high and meet the quality service and value. Customer Service Skills can be learning. There are some who are having difficulties learning these skills and there are also those who easily learn them. Communication is one of the most important skills in customer service. And also need to listen to the customers carefully so you could understand their concern. Need to practice speaking clearly to customers will be able to understand you. Listening is an
important skill also in the communication process. Let the customers talk and state their concerns so you can effectively help them. Some establishments encounter problems due to lack of Customer Service Skills employed in selected restaurants. Their knowledge, skills, behavior and capabilities are not enough to achieve their tasks accordingly and to