Literature Review Satisfaction of Students
CHAPTER 2 – LITERATURE REVIEW
In pursuing this research, there are several studies that have made significant contribution in designing the research. The following literature reviews attempt to demonstrate and support the hypothesis.
In a research article by Rhodri Thomas and Vicky Harris (2000), titled ‘Teaching quality and staff researches are there connections’. It is a descriptive analysis where the author asses the idea where much energy and finance has been expended by successive governments in monitoring teaching and separately research quality. Although official conceptions of quality have been challenged, there has been little serious questioning in the UK of the supposed connections between teaching quality and staff research. This is surprising, since the weight of international evidence suggests a limited and perhaps even negative relationship between these activities in terms of the student experience. Drawing on the findings of a detailed case study, this paper argues that encouraging and enabling research among academic staff not only enhances their job satisfaction it can also improve the educational experience of their students. The potential benefits to students, however, will be maximised only if the potentially negative impacts of staff research are managed carefully.
Another article that is reviewed is by Mohammad Muzahid Akbar and Noorjahan Parvez in their research “Impact of Service Quality, Trust and Customer Satisfaction on Customers Loyalty” (2009) studied review on the impact of service quality, trust and customer satisfaction towards customer loyalty within the customers of one of a major private telecommunication company operating in Bangladesh, this research pursues the impacts of customers’ perceived service quality, trust and customer satisfaction on customer loyalty. A technique was applied to investigate service quality, trust and customer satisfaction on customer loyalty, by structured questionnaire comprised of four
In pursuing this research, there are several studies that have made significant contribution in designing the research. The following literature reviews attempt to demonstrate and support the hypothesis.
In a research article by Rhodri Thomas and Vicky Harris (2000), titled ‘Teaching quality and staff researches are there connections’. It is a descriptive analysis where the author asses the idea where much energy and finance has been expended by successive governments in monitoring teaching and separately research quality. Although official conceptions of quality have been challenged, there has been little serious questioning in the UK of the supposed connections between teaching quality and staff research. This is surprising, since the weight of international evidence suggests a limited and perhaps even negative relationship between these activities in terms of the student experience. Drawing on the findings of a detailed case study, this paper argues that encouraging and enabling research among academic staff not only enhances their job satisfaction it can also improve the educational experience of their students. The potential benefits to students, however, will be maximised only if the potentially negative impacts of staff research are managed carefully.
Another article that is reviewed is by Mohammad Muzahid Akbar and Noorjahan Parvez in their research “Impact of Service Quality, Trust and Customer Satisfaction on Customers Loyalty” (2009) studied review on the impact of service quality, trust and customer satisfaction towards customer loyalty within the customers of one of a major private telecommunication company operating in Bangladesh, this research pursues the impacts of customers’ perceived service quality, trust and customer satisfaction on customer loyalty. A technique was applied to investigate service quality, trust and customer satisfaction on customer loyalty, by structured questionnaire comprised of four