Level 2 Communication
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings.
1.1
People communicate in order to pass around different information; this can be when they want to get their views across, or opinions. People also communicate to get across their emotions; this can be through words, facial expressions and body language. All forms of communication.
1.2
Individuals communicate to express their needs and preferences and to ensure they are met. It is important to communicate as through with parents and guardians as possible to ensure the child and family’s needs and requirements are heard and can be done something about. When communicating between colleagues it’s important that it doesn’t end up as one bug Chinese whisper and that everything is belayed correctly from person to person.
1.3
In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases
3.1
Barriers to communication include:
Foreign language, if a parent or guardian speaks a different language it can be hard to give and pass information around.
Emotional difficulties, people have emotional difficulties at times and become upset. The effect can be to not hear or understand what people are saying to you. This can lead to misunderstandings
Environmental problems , when communication is affected by the environment that people find themselves in
Cultural differences, when the same thing means different things in two cultures, communication can be difficult. For example, it is seen as polite and respectful to make eye contact when speaking to someone in Western culture but in other cultures, in East Asia, it can be seen as rude.
Sensory deprivation, when someone cannot receive or pass on
1.1
People communicate in order to pass around different information; this can be when they want to get their views across, or opinions. People also communicate to get across their emotions; this can be through words, facial expressions and body language. All forms of communication.
1.2
Individuals communicate to express their needs and preferences and to ensure they are met. It is important to communicate as through with parents and guardians as possible to ensure the child and family’s needs and requirements are heard and can be done something about. When communicating between colleagues it’s important that it doesn’t end up as one bug Chinese whisper and that everything is belayed correctly from person to person.
1.3
In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases
3.1
Barriers to communication include:
Foreign language, if a parent or guardian speaks a different language it can be hard to give and pass information around.
Emotional difficulties, people have emotional difficulties at times and become upset. The effect can be to not hear or understand what people are saying to you. This can lead to misunderstandings
Environmental problems , when communication is affected by the environment that people find themselves in
Cultural differences, when the same thing means different things in two cultures, communication can be difficult. For example, it is seen as polite and respectful to make eye contact when speaking to someone in Western culture but in other cultures, in East Asia, it can be seen as rude.
Sensory deprivation, when someone cannot receive or pass on