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Dear Sir,
I am writing to complain about the service of your newly opened fast food restaurant. I appreciate your efforts to provide us with reasonable prices. There are, however, some deficiencies which I feel could be improved to increase the standards of your business.
Firstly, though the staff are willing to help with any requests, there are not enough employees at peak time to do this adequately. In addition, some of your workers are rather inattentive and slow, not only in bringing the food but also in charging bills for customers. For example, I have to wait for nearly 30 minutes with my family to get the bill and pay for my meal. I also notice that during busy hours the parking area is overcrowded that makes us tired and unpleasant.
I hope that these suggestions will prove to be of some assistance. Once again, I would like you to regard these problems to assure that there will be more customers going to your restaurant in the future.
Yours faithfully, thocon Dear thocon,
Thank you for your letter giving opinions about our service.
First, I would like to apologize for our shortcomings. However, I hope you understand that these are due to lack of deficient preparation for the staff. As you know, we need more time to recruit and train the high standard of our new staff. In addition, we really have not overseen and reminded them to serve the customers more responsibly and carefully.
We will consider your suggestions and improve the service. Firstly, we have just widened the parking area to make customers pleased when going to our restaurant. Moreover, the staff will be recruited well in a week by the new manager who has gained extensive experience and knowledge in terms of business training. Finally, I would like to offer you a free dinner meal any time you are convenience.
Welcome you to our restaurant next time and I assure that you will be satisfied and enjoy your delicious meal.
Yours sincerely,
Peter Right
Mr. Peter Right

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